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Quejas de casino

Closed my account with 52k balance

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Por Jared M.
hace 1 semana
I was using bethog for about a year without issues
on april 28th they blocked my account out of the blue and sent me this email:

"Following a careful investigation, this account has been deemed to violate the BetHog Terms of Service and it has been permanently suspended. All promotional credits, bonus(es) or otherwise, and all winnings obtained are void."

I had $52k in my account when they blocked it, they have not identified which term I violated and did not reply to my follow up emails.
Casino en conflicto BetHog Casino
Motivo Cierre de cuenta
Cantidad $52000

Discusión

User name

Dear BetHog Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Estadísticas de quejas de BetHog Casino

Resueltas 2 / 3
Cantidad promedio $30,237
Duración media de quejas N/A
Tiempo de respuesta promedio N/A

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BetHog Casino Quejas

Ver todas las quejas contra este casino.
Cancelled my withdrawal without providing any reason
Hi AskGamblers team,

I am submitting this complaint against Bethog Casino. On December 17, 2025, the casino cancelled my withdrawal request for a total of $35,110.

I registered at Bethog, used their Welcome Bonus, and followed all the rules. After completing the wagering requirements, I had a balance of $35,110. However, instead of processing my payout, the casino blocked me

The most frustrating part is that their support team flatly refuses to explain why. They haven't provided any reason, haven't accused me of any specific rule violation, and are simply stonewalling me. I played fairly and did not violate the terms of the maximum rate (they don’t have it)

It’s been a month since the incident, and I’ve received no clarity. I’m asking AskGamblers to help me get a transparent explanation and, ultimately, my rightful winnings.

Account details:
Username: Yerzhanlskarin
Date of incident: Dec 17, 2025
Amount: $35,110

Thanks a lot!
Status solved Resuelta
$35,110
Suddenly banned and no answer to my inquiry

After a winning, maybe my winning was 3600 usd or so, I tried to make a withdrawal.

A few days later, I was so surprised that I was suddenly banned and couldn't sign in to my account.

So I made an inquiry that asks why I was banned.

Then, they gave me an answer that said it was because of my violation of the terms. Of course, I really have no idea about what I did wrong.

After this, I emailed several times with an inquiry, but now I am totally ignored.

That's why I am reporting now.

I hope to return my deposit rather than my winnings at this moment.

I will attach my email screen shot as you can see my procedure.

Please take care ,and thanks to you all.

Status solved Resuelta
$3,600
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