Queja #4 BetAndreas Casino

Account blocked for verification more than a year ago

Por Mshsgsvsjsh

hace 7 meses

Dear Security Department,

I am writing to formally complain about the unjustified blocking of my account at BetAndreas.

Account ID / Username: 9732704

Registered Email: <removed>

More than 12 months have passed since my account was blocked. I have completed all verification procedures as requested (ID, proof of address, payment method, etc.), and yet my account remains inaccessible without any valid explanation.

This situation is unacceptable. It is a violation of my customer rights and creates serious doubts about the fairness and transparency of your platform.

I demand the immediate reactivation of my account and access to my funds. If this issue is not resolved promptly, I will escalate my complaint to the licensing authority (Curacao eGaming) and share this case with other regulatory and consumer protection platforms.

I expect your urgent response and resolution.

Casino en conflicto BetAndreas Casino

Motivo Problemas de verificación

Cantidad €553.22

Discusión

AskGamblers

• Support Team

hace 7 meses

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that BetAndreas Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Mshsgsvsjsh

hace 7 meses

Betandreas now blocked my account (user not found) with any response

Mshsgsvsjsh

hace 7 meses

After a year you still don't know why you blocked my account? All your words are childish excuses, I didn't have any other accounts. On the other hand, how is it possible that the verification process of an account takes a year? You just want to make the user get bored and stop following up

AskGamblers

• Support Team

hace 7 meses

Dear BetAndreas Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Estadísticas de quejas de BetAndreas Casino

Resueltas 3 / 4

Cantidad promedio $2,059

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

BetAndreas Casino Quejas

Ver todas las quejas contra este casino.

Please resolve this issue

My account balance is £36, and it has been more than 90 days since I started trying to withdraw my funds.

Each time I contact your team, I am told to wait 60 days, even after I have successfully completed the verification process.

I kindly ask you to please look into this matter urgently. I have fulfilled all verification requirements and would like to receive my money as soon as possible.

Please resolve this issue without further delay.

My username ID is 11406741

No resuelta

£36

Problem with phone verification

Hello, I decide to try bet andreas, I deposit 100 usd, I played on sport. I make some profit. After that they froze my account and they ask me to send them all data which I did and that par was sucessfull. After that we have video call and they unfrozen my acc, it was verified, After that I decide to try slots on their site, won and now my balance is 6351e.

Im trying 2 days to withdraw the money but when i click to withdraw they asking me to link my phone number with site. Here problem stars, i tried few times, phone call or sms code simple dont arrive. I contact on mail, nothing. On telegram, nothing. ON chat, nothing. They just ghost me and ignore. My money is stuck on their site and i cant do much about that. They respond me with some stupid anwers like "check your memory" , come on what memory check in 2025 with these phones. I think they want to just ignore me and not to pay me.

Askgamblers, betandreas has very big score on your site and i really hope u can help me to solve this problem.

my gaming id: < sent to the casino >

Resuelta

€6,351

Account frozen for a month

My betandreas account number is 11197413
I was register this betting site 5th july. My account was frozen in 7th july. Just 2days after register.
I mail them and given all the needed documents. After that they says they will notify me the result. It been 32 days running. Still they keep saying they will notify me the reuslt. But they not giving me the result.
I had 18924BDT which is about to 150$ in Betandreas.
Hope they will fix my account.

Resuelta

$150