Queja #5 BetAndreas Casino

Problem with phone verification

Por fipaue

hace 7 meses

Hello, I decide to try bet andreas, I deposit 100 usd, I played on sport. I make some profit. After that they froze my account and they ask me to send them all data which I did and that par was sucessfull. After that we have video call and they unfrozen my acc, it was verified, After that I decide to try slots on their site, won and now my balance is 6351e.

Im trying 2 days to withdraw the money but when i click to withdraw they asking me to link my phone number with site. Here problem stars, i tried few times, phone call or sms code simple dont arrive. I contact on mail, nothing. On telegram, nothing. ON chat, nothing. They just ghost me and ignore. My money is stuck on their site and i cant do much about that. They respond me with some stupid anwers like "check your memory" , come on what memory check in 2025 with these phones. I think they want to just ignore me and not to pay me.

Askgamblers, betandreas has very big score on your site and i really hope u can help me to solve this problem.

my gaming id: < sent to the casino >

Casino en conflicto BetAndreas Casino

Motivo Problemas de verificación

Cantidad €6351

Discusión

AskGamblers

• Support Team

hace 6 meses

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

fipaue

hace 6 meses

Hello, i want to inform u that i took out all the money from casino. At the end all was good, but bigest problem here was misscumunication with chat operators and with mail support. I advise bet andreas to work on this and all will be better for sure. Thanks to ask gamblers again

fipaue

hace 6 meses

Hello, i did this phone verification. That is ok. I asked now for first part of withdraw of 1000e. Will text here whats hapening

BetAndreas Casino

• Representative

hace 6 meses

Dear fipaue,

Thank you for sharing. We really want to help you.

We can only link phone numbers from countries in which we operate. You can find the list on the website, but for your convenience I will attach it here:

Azerbaijan, Armenia, Bangladesh, Belarus, Belgium, Brazil, Hungary, Vietnam, India, Kazakhstan, Kyrgyzstan, Morocco, Moldova, Mongolia, Nepal, Norway, Pakistan, Peru, Poland, Portugal, Russia, Tajikistan, Thailand, Turkey, Uzbekistan, Ukraine, Finland, Czech Republic, Chile, Switzerland, Sri Lanka.

Please write to our Online Chat or send an email to datachange@betandreas.com with the phone number you'd like to link and our operators will help you. If there are any difficulties with linking the number, please let us know so that we can look into the situation.

Have a nice day!
Best regards, Betandreas.

Estadísticas de quejas de BetAndreas Casino

Resueltas 3 / 4

Cantidad promedio $2,059

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

BetAndreas Casino Quejas

Ver todas las quejas contra este casino.

Please resolve this issue

My account balance is £36, and it has been more than 90 days since I started trying to withdraw my funds.

Each time I contact your team, I am told to wait 60 days, even after I have successfully completed the verification process.

I kindly ask you to please look into this matter urgently. I have fulfilled all verification requirements and would like to receive my money as soon as possible.

Please resolve this issue without further delay.

My username ID is 11406741

No resuelta

£36

Account blocked for verification more than a year ago

Dear Security Department,

I am writing to formally complain about the unjustified blocking of my account at BetAndreas.

Account ID / Username: 9732704

Registered Email: <removed>

More than 12 months have passed since my account was blocked. I have completed all verification procedures as requested (ID, proof of address, payment method, etc.), and yet my account remains inaccessible without any valid explanation.

This situation is unacceptable. It is a violation of my customer rights and creates serious doubts about the fairness and transparency of your platform.

I demand the immediate reactivation of my account and access to my funds. If this issue is not resolved promptly, I will escalate my complaint to the licensing authority (Curacao eGaming) and share this case with other regulatory and consumer protection platforms.

I expect your urgent response and resolution.

Resuelta

€553

Account frozen for a month

My betandreas account number is 11197413
I was register this betting site 5th july. My account was frozen in 7th july. Just 2days after register.
I mail them and given all the needed documents. After that they says they will notify me the result. It been 32 days running. Still they keep saying they will notify me the reuslt. But they not giving me the result.
I had 18924BDT which is about to 150$ in Betandreas.
Hope they will fix my account.

Resuelta

$150