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Money left the account but transaction still has rejected status


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Por Adrian U.
hace 5 años

Hello.

I have a problem with BeemCasino. 18th of april i made a deposit (20 euro) via Skrill. Money left account, but on casino site status of transaction is "rejected". Support doesn't help, they says "wait a little more" or "you dont make a deposit". Help me, please, to get money back.

I attached proof of deposit.

Casino en conflicto Beem Casino
Cantidad €20

Discusión

User name

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name

Dear @ujmen,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Hello UJMEN,
we apologize for the depositing issues and any inconvenience this might have caused you. Your funds are deposited now.
We appreciate much that you have chosen Beem Casino and we issued a 20 free spins bonus for you.

We are truly sorry for the issue and hope to offer you better services in the future.

Kind regards,
BEEM Casino Team

Estadísticas de quejas de Beem Casino

Resueltas 18 / 44
Cantidad promedio $2,228
Duración media de quejas 8 días
Tiempo de respuesta promedio 3 días