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Withdraw and verification delayed for one week


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Por Tamas S.
hace 4 años
On 26.03.2022. I have deposited 79 euro and got the first deposit bonus. I have won and after the wager was done I had 1800 euro left. I know about the 10x bonus polic so I requested a 790 euro withdrawal and uploaded all my documents for the KYC on the same night. Since then nothing happened. The verification and the withdrawal is still pending. The casino did not even remove the remaining 1010 euro from my account yet.
I spoke with the support and they first said that the verification takes 36 hours and the withdawal to Neteller takes another 24 hours which is already passed. Now they dont even answer to the chat.

I'd like to know what's going on and when I'll finally get my money.
Askgamblers please help me to solve this case.
Thank you!
Casino en conflicto Beem Casino
Cantidad €790

Discusión

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Dear Askgamblers,

I can confirm that I have got the 790€ from Beem casino today. You can close this case.

Thank you for your help!!!
User name

Dear all,

This complaint has been reopened as per Beem Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Estadísticas de quejas de Beem Casino

Resueltas 18 / 44
Cantidad promedio $2,228
Duración media de quejas 8 días
Tiempo de respuesta promedio 3 días