Reclamação #23 Beem Casino

Withdraw and verification delayed for one week

Por Tamas S.

há 4 anos

On 26.03.2022. I have deposited 79 euro and got the first deposit bonus. I have won and after the wager was done I had 1800 euro left. I know about the 10x bonus polic so I requested a 790 euro withdrawal and uploaded all my documents for the KYC on the same night. Since then nothing happened. The verification and the withdrawal is still pending. The casino did not even remove the remaining 1010 euro from my account yet.
I spoke with the support and they first said that the verification takes 36 hours and the withdawal to Neteller takes another 24 hours which is already passed. Now they dont even answer to the chat.

I'd like to know what's going on and when I'll finally get my money.
Askgamblers please help me to solve this case.
Thank you!

Cassino em disputa Beem Casino

Motivo Pagamento atrasado

Valor €790

Discussão

AskGamblers

• Support Team

há 4 anos

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

szabo.tamas

• Hungria

há 4 anos

Dear Askgamblers,

I can confirm that I have got the 790€ from Beem casino today. You can close this case.

Thank you for your help!!!

AskGamblers

• Support Team

há 4 anos

Dear all,

This complaint has been reopened as per Beem Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Raio-X do Beem Casino

Resolvido 18 / 44

Valor médio $2,228

Duração média da reclamação 8 dias

Resposta média 3 dias

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Waiting for my withdrawal since September 2022

My problem is Beem casino withdrawal.

I deposit casino my skrill. I win last year (!) 220 Euro Beem Casino. 09.26.2022 I start withdrawing 220 euros to my Skrill.

I deposit real money no claimed nothing bonus. I wait for my withdrawal, but nothing. In October 2022 I contact casino support. Casino email, support chat information everything ok my withdrawal start casino. " please you wait for a little beat" information. Withdrawal coming.

I send many emails to casino support, I want to speak to chat. No, respond to me in 3-4 mounts. I have all chat, and email history: Screenshots of my casino cashier, screenshots of my cashier history, chat history, all information history casino support & chat history.

Please contact to the casino.

Please help me!!!!!!!

Best regards

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We try to do this as quickly as possible."

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This raises great doubts, especially since I have read similar experiences from many other people who have not received their withdrawals. I have since sent a message to Beemcasino twice by email, but they have not responded to either message. I like this casino by the way, it would be a real shame if they don't act honestly.

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Dear Asgamblers! Please accept my complaint against Beemcasino. I have been trying to claim my funds of 882 Euros since August 08, but the casino is stubbornly refusing to fulfill their obligation to pay out my funds.

I'll go to the details.
On July 28, 2022, I uploaded a bank statement, a photo of my card ID, and a screenshot of my Skrill payment wallet profile to my account.

On August 08, 2022, the casino reported that my documents were successfully verified.

On the same day (08/08/2022) I placed my funds in the amount of 882 Euros for withdrawal.

September 4, 2022 at the request of the casino, I filled in the required data.

In the general access on the casino website, it is indicated that the withdrawal of funds to the Skrill payment wallet occurs "instantly".
In turn, I expect the transfer of my funds for more than 2.5 months!

Beemcasino, as a casino that has undertaken certain obligations, is obliged to respect my rights and follow its rules indicated on the site.
On October 05, I sent an official claim to the casino, the casino confirmed its receipt, but the funds were not transferred.

Attached is the correspondence with the casino.

I ask for your help in resolving the problem.

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