Not giving withdrawal in crypto currency wallet

Hello I have problem with this casino. I played only one time in july and I won almost 5k euro. Since then, they are making me verify same documents that I sent by now for sure more than 5 times. Everything I verify, they ask me to send again new documents for address verification and deposit again. Every time I send that and they just keep asking for it again and again. I don't understand why are they are doing that. Only reason can be that they don't want to pay, that's my assumption. Please, please, can you help? I attach our emails.

They froze my account without giving any explanation, and there were 950 dollars in my account.

They froze my account in January, and my account had already passed all the KYC verification.

I deposited nearly 1,600 USD with them, and it's still in the red. I haven't withdrawn a single cent from them!

The principal amount has not been returned either.

Please help me get my money back.

Hello,

I registered at Bdmbet Casino on March 17, 2025. I won money. I made a deposit. I wagered the deposit multiple times. I successfully passed all verifications and requested half of my balance for withdrawal. But a couple of days later, my account was blocked without explanation. There are 798 euros on the account. They were simply stolen. I wrote to support by email, but support ignored me. I don’t know what to do and how to withdraw my money. I really hope for your help.

Please, I've been waiting for a refund of 80.36 euros since February 27th.

On March 7th, I was asked for a bank statement to prove that I hadn't received the refund. I sent it and haven't received any response.

I've accessed the chat every day since then, and they just tell me to wait while the department in charge is working.

I think more than one month for a refund is more than enough.

Please, I need a solution as soon as possible.

Thank you,

< first name removed >

Hello,

On February 23rd, I created an account on Bdmbet.

I did all the verification procedures, everything was fine, I started depositing money, I lost quite a lot, and towards the end I started winning. I made two withdrawals, 750 ron and another 900 ron, They approved my withdrawals on the 25th and 26th. I will also send screenshots of emails from them from this entire period attached.

Over the course of several days, I kept trying to contact them by email or online chat to find out why I wasn't receiving the money, at first they said it would take 5 working days, after the period passed I contacted them again, and they decided to close my account for administrative reasons.

Through several emails they keep telling me to be patient, two days ago I spoke to an online agent and he asked me for a bank statement from 23.02 to 03.03 as proof that I did not receive the money, he told me that the request was registered and that he would get back with an answer soon.

Today, I contacted them by email and asked for the same documents again. As you can see in the emails,.

They lie and keep postponing. I don't want to have anything to do with them anymore, I just want them to give me the money I won and that's it!

Please help me because I don't know what else to do with them.

Attached you have all the evidence, and if there is anything else you need, please let me know.