BC.Game Casino - Funds missing after bonus cancelled

Hi,

According to the initial deposit bonus rules when the bonus was launched, deposit bonus funds were utilised first during wagering. As you used up your deposit balance during period of your gameplay, your remaining deposited funds reached $0.

Since then, we have updated our system so that bonus funds are now prioritised for use first. We sincerely apologise for any confusion caused by the incorrect information displayed in the popup.

To make amends for this issue, we have refunded your deposited amount as a goodwill gesture.

You can claim this code for the refund: $[BCGA­ME-­1CN­DYA­VZJ­MVD­YQF­SIT­ALX­IL6­ZVA]$

Note: this code is valid for 30 days

Best Regards,
Sam - BC.GAME

Hello Sam. Thank you for your reply and explaining, that code does not appear to be working. Could you please confirm it and also how I go about redeeming it? Thank you

Please go to https:­//b­c.g­ame­/bonus at the top there is redeem bonus code section where you need to copy paste the complete code i provide from $-----$ and click redeem button. Let me know if you need any further assistance.

Best Regards
Sam - BC.GAME

Hey Sam, I can confirm I have just tried this and I am getting the message invalid code

Can you please reconfirm this is your User id: 17473332 ?

Please see attached screenshot of my ID which confirms this

I have tried several times and I definitely can’t get that code to work.

Here please copy paste the below link in browser to claim this:

https:­//b­c.g­ame­/#/­shi­tli­nk/­CND­YAV­ZJM­VDY­QFS­ITA­LXI­L6ZVA

I have followed that link it just takes me to my account homepage no funds are added, please advise.

Can you not manually add it or try another code?