BC.Game Casino - Account not credited

Hi,

This has been forwarded to the concerned team. I will reach out to you with more updates as soon as possible.

Best Regards
PANDA - BC.GAME

I got same reply from your customer support everyday, They keep saying merchant doesn’t receive.. I contacted my bank customer support they told me to the money was successfully sent and I was told to provide the beneficiary account statement for the day the payment was initiated, then I contact your merchant (teasymobile) customer support and they told me the money was received by them from my bank account and bc game casino has been credited to their wallet.. screenshot below are the proof from my bank and your mercha­nt(­tea­sym­obile) customer support

Dear BC.Game Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hi, due to weekend, there was no update, so we are expecting some update today. As per the merchant, there was no deposit received by them till Saturday. I will update as soon as we have more information.

Best Regards
PANDA - BC.GAME

The money as been received by your merchant since Nov 22 2023, I contact your merchant on email and they told me the money is receive by them.. why are they telling you the money is not received.. check out the screenshot of my conversation with your merchant (teasymobile)

Also I have sent out a new email to your merchant today again I’m waiting on their reply

I just receive a call from my bank and they told me teasymobile also confirm to them the money is received and they have credited bcgame casino wallet

Dear BC.Game Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hi,

We have checked again with the merchant, but we still haven't received this payment. As the user states that he have contacted the merchant and they are saying they received the payment, I would like the user to provide this conversation screenshot we will then have a word with them accordingly.

Best Regards
PANDA - BC.GAME

Okay, this is the screenshot of the conversation with the merchant and I also contact my bank for statement of account..

Dear BC.Game Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Why are they not replying?

We have connected with the merchant again a few times. No payment has been received still we urge the user to connect with their bank or merchant directly for refund. I have attached the contact details of the merchant where user can reach out.

This is the customer service email address of the payment company. Please provide it to users for independent contact.

[email protected]
[email protected]
hello@­mar­aso­ftp­ay.com

This is the address: https:­//w­ww.m­ar­aso­ftp­ay.com/

This is not the company I make payment to. I make payment to teasymobile not Marasoft pay

The merchant I make payment to was teasymobile not marasoft pay

Kindly clarify why you ask me to contact marasoft pay instead of teasy mobile

Dear BC.Game Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per BC.Game Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hi,

The merchant has requested that we need a video proof Please follow the guidelines for video proof as mentioned below. You can send this video to here in the thread or you can send it to [email protected]

Steps to follow for video proof:

1. Prepare two devices: use one for executing the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is visible at all times.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app, making sure to conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount with currency, sender/receiver's name, their account number, transaction date and time, and the current status.

Best Regards
PANDA - BC.GAME

Dear @HYJBEE,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the BC.Game Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.