Account blocked after a BIG deposit and no answer from support for 2 weeks
I deposited $300 and a second time $450 and later that day (14 October 2024), when I tried to log in I got an "Error 4001: Account verification required."
The point is I've made full verification before the deposit.
Live chat support asked me to send an e-mail with an answer like this:
"Kindly send an e-mail to [email protected] together with the following information:
Subject: Account at Risk request for unlock
1. BCGame Username
2. Registered Email Address
3. One Deposit Transaction (TXID)
4. Commonly used IP Address
5. Commonly used device
Note - the email must be sent from the email address registered to your BCGame account
Please be patient, it could take up to 1 Week for the email team to respond. Thank you!"
I sent an email with all the needed information, however - support is not responding. The first email I sent 2 weeks ago so it's more than they said. I write a couple more emails but it's deadly silence from support. On the live chat, they always want me to send an e-mail.
Maybe I can reach out to them with your help as the last player with the same issue.
1. BCGame Username: Fauwrdvbftac
3. One Deposit Transaction (TXID): https://bscscan.com/tx/0xeb07d725066828dbd0552dd391683dad6b62176d3bdb44590802ec5449f3bf2d
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