PokerStars Casino - Account frozen without a reason

Dear Luzdry26, can you kindly advise your PS Casino username please?

Dear PokerStars Casino,

AskGamblers Complaints Team would like to remind you that player's login details could be found within the notification email sent from our complaints system. However, to avoid losing time we have just sent these manually as a private message.

Dear PokerStars Casino,

Please let us know if there's some update regarding this case.

I have sent the request to our customer support and will update as soon as i have a reply

My username is < removed >, I was sent an emial telling me my account was closed by secutiry reasons, but you didnt specify nothig, i did nothing wrong

Regards

Sorry, i meant my PS account is < removed >

Dear luzdry26,

Our security team have informed us that they received reports from the game provider showing irregular play. Following such report, we are unable to re-open your account, however, you have been informed that your deposit will be refunded, upon receipt of your identification documents.

Regards
PS Casino

PLease send to my email which email i have to send my documents and what documents you requiere in order to receive y refund. Thanks in advance

AskGamblers Complaints Team is awaiting PokerStars Casino team to provide the required information.

Dear AskGamblers,

Please refer to my private email where I have sent sufficient proof from the game provider relating to irregular game play. Kindly close this case.

Best regards
PokerStars Casino

Hi AskGamblers,

Further to the above and us having sufficient proof from the game provider relating to irregular game play which is also a breach of our terms of service clause 5.9.

https:­//w­ww.p­ok­ers­tar­sca­sin­o.c­om/tos/

Best regards
Pokerstars Casino

AskGamblers Complaints Team have been provided with valid evidence on behalf the management of PokerStars Casino where it is clearly displayed that the player participated in Baccarat game with opposite betting, and by that act violated PokerStars Casino term #5.9.

5.9FRAUDULENT BEHAVIOR.
In the event that Rational Group deems that a User has engaged or attempted to engage in fraudulent, unlawful, dishonest or improper activity while using the Service, including without limitation, engaging in any of the activities set forth in this clause 5 or any other game manipulation, or the making of any fraudulent payment, including without limitation, use of a stolen credit card or fraudulent chargeback or money laundering, Rational Group shall be entitled to take such action as it sees fit, including, but not limited to:
a. immediately blocking a User's access to the Service;
b. terminating a User's account with Rational Group;
c. seizing the funds within a User's account;
d. disclosing such information (including the identity of the User) to financial institutions, relevant authorities and/or any person or entity that has the legal right to such information; 
    and/or
e. taking legal action against a User.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant licensing authority responsible for PokerStars Casino.