888 Casino - Withdrawing funds problem

Hi AVILA-3,

We sent you an email. Kindly check and respond to the email with the explanation that we have requested. We do ask for your cooperation in this for us to resolve your concern. Thank you for your cooperation and understanding in this matter.

Kind regards,
888 Team

I have already responded the email with an explanation. Below is a screenshot of my first explanation. on jan 17th. and a confirmation of my document verification. Also, there are 2 screenshots of customer service telling me that if I have already responded, there is no need to do it a 3rd time. and that my money will be processed. and the next day i received a 3rd email asking for an explanation for the 3rd time. Like if its only automated and no one sees the content i send

Hi,

No worries we'll make sure our relevant team knows about this, thanks.

Regards,

888team

I am yet to receive a follow-up email.
I responded to the first email on the 18th of Jan, and I still haven't even received a response from that email.

Dear 888 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hi AVILA-3,

We are pleased to inform you that the restriction on your account has been successfully resolved, and your withdrawal request has been approved from our end.

After a thorough review, our team has lifted the restriction, and we want to express our gratitude for your patience during this process. We understand the importance of a seamless transaction experience, and we sincerely apologize for any inconvenience the initial restriction may have caused.

Sincerely,
888 Team

Dear @Avila-3,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

issue has been resolved

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.