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888 Casino - Withdrawal issue without giving me a time frame of when this was going to get resolved

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Información sobre las quejas

Casino en conflicto

888 Casino

Cantidad

£ 8999

Publicado el 14 de agosto de 2024

I made a request for withdrawal of £8999.00 on the 20/07/24 it was successful but then stopped due to verification checks etc which I completed leading me to think everything was okay.

A week or so went by and I noticed it still was awaiting process so then I messaged costumer services to be told it had gone higher up and they couldn’t give me a time frame of when this was going to get resolved.

Since I’m having no luck pushing the issue further I have no other option to seek help.

AskGamblers
Publicado el 16 de agosto de 2024

Dear 888 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Publicado el 21 de agosto de 2024

Dear all,

This complaint has been reopened as per 888 Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Publicado el 21 de agosto de 2024

Hi Jake93,

We would like to apologize for the delay on this. Don't worry we're happy to let you know that your withdrawal is being process and should be released very soon.

We appreciate your patience on this. Thank you.

Regards,

888team

Publicado el 22 de agosto de 2024

Hi Jake93,

We would like to apologize for the delay on this. Don’t worry, we’re happy to let you know that your withdrawal is being processed and should be released within the next 24 hours.

We appreciate your patience on this. Thank you!

Regards,
888team

AskGamblers
Publicado el 22 de agosto de 2024

Dear @Jake93,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

888 Casino Quejas

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