888 Casino - Very long verification process

Hi,

We deeply apologize for the long waiting time for this one. Don't worry we sent a follow up request on this and I can assure you that they're almost done on the checks on your account. You should receive an email shortly. We appreciate your patience and understanding.

Regards,

888team

They have only changed my address so far although i sent my passport in same email as utility bill and live chat says i haven't even sent my passport in same email. After a long conversation live chat found my email and passport attached to it so now again they say its 72 hours.

Would like to keep this open until i get my account verified and withdrawal done.

Hi LASLA666,

We're terribly sorry for the inconvenience.

We sent a follow up regarding your concern and we'll send you an update as soon as we received one.

Thank you so much for your patience and understanding regarding this matter.

Sincerely,
888 Team

My account was verified on saturday and i made withdrawal of 80 euros via trustly. It was confirmed same day, now it's tuesday and i still haven't received any money from them to my bank account. Yesterday livechat told me to come back today and today they are telling me its up to 5 business days.

Hi there LASLA666,

Thanks for reaching out. Withdrawals are made as per our policy & time frames - https:­//b­it.l­y/­31H79va & https:­//b­it.l­y/­2Fk8AYT

Sincerely,
888 Team

Happy to tell that this complaint is now solved, got money on my bank account today.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.