888 Casino - Verification problems and not be able to withdraw winnings

Dear 888 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello @AskGamblers, thank you for caring for my case.
On 29th I have send again email on 888support and operations with 15 attachments explaining everything. To prove my address I have provided utility bill, two of the bank statements, croatian government address status and now I have been asked to provide another utility bill. Sending it in next few days when I get it for March.

Hi BONAPARTEC,

Thanks for reaching out. Upon checking your account, I can see that there's only one missing document for us to verify your account. Kindly send us your proof of address in order for us to complete your verification.

proof of address:
(should be within the past 3 months)

*bank statement
*utility bill

Kindly respond to our email with the attached document so we can process the verification.
Your cooperation is highly appreciated.

Kind regards,
888 Team

888casino, thank you for your answer.

I have send in last e-mail 6 documents of my address proof (isn't enough?). Will wait 2-3 days untill I get my bill and statement for March and then I will send it, just tell me Operations team or 888casino support?

Thank you in forward

Dear all,

This complaint has been reopened as per 888 Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hi there,

We apologize for the delay in our response. Your account was verified on April 6, and we appreciate you providing the necessary documents. The funds have been successfully processed, and there is no pending balance.

If you have any further questions or need assistance, please let us know.

Kind regards,
The 888 Team

Dear @BonaparteC,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.