888 Casino - Stuck session and error 212

Hi there,

I hope this message finds you well. Having checked, I can see that your concern has been escalated to the relevant team. If you want to follow up on it, kindly use this case ID: SLSCS-742. We highly suggest you contact us via live chat support by following this path: Cashier -> Help? & they'll gladly sort it out for you. Thank you for your patience & understanding in this matter.

Kind regards,
888 Team

Are you sure it is now the relevant department, as you have already allegedly done this. Also, your chat is not live nor did they sort it out, in fact it seems like the agent closed the session and let the bot go for another round.

Hi there,

I can assure you that your concern has been escalated to our relevant team and we're waiting for an update with regards to this concern. We will send you an email for any updates.

Thanks for your patience and understanding in this matter.

Kind regards,
888 Team

Very well, I await your response

Dear 888 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hi AskGamblers,

We're still waiting for an update from our relevant department. We'll keep the member updated on the email. Thanks for understanding.

Kind regards,
888 Team

I would prefer you to respond to my complaint using the ask gamblers website, in order to give transparency to anyone who would like unbiased information on the 888 brand. Regardless, I shall update the community on any follow up emails.

Dear all,

This complaint has been reopened as per 888 Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hi there,

We apologize for the delayed response. It appears that a winning transaction in your game was stuck, preventing further gameplay.

The transaction has now been released, and you should be able to continue playing. Please log back into the device you last used to play the game, and you should be able to proceed with new gameplay.

Thank you for your patience and understanding.

Kind regards,
The 888 Team

Dear @sylvain10ca,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

As per our last communication, you should have closed my account and removed all information pertaining to my account, due to the complete disregard to my issue. The only satisfactory resolution to my complaint, would be a replay of the stuck game in question, and a resulting payout being e transfered to my email. I have never received any type of payout for my stuck game

Dear 888 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.