888 Casino - Owed substantial amount since July 17th

Hi there,

Upon checking, I can see that your concern has been escalated to our relevant team for checking. Kindly allow 72 hrs. for an update via email. Thanks for your patience and understanding.

Kind regards,
888 Team

Thank you very much for getting back to me. This is the first time I have received a reply and not just an automated one.

I have now been waiting since the 17th August for my funds to be withdrawn. A timely response would be greatly appreciated.

Can you confirm that I now have to wait another 3 days for a response or 3 days to receive my monies?

15 business days for a 5 business day turn around. You are not abiding to your stipulated timelines.

Hi,

We do apologize if this is taking longer than usual, Rest assured you'll receive an email in the soonest possible time regarding the update on your withdrawal. I can confirm that this being handled by our relevant team as we speak.

Regards,

888team

Thank you very much, I look forward to hearing from you

Good morning,

Is there any update with regards to my complaint?
I have still not received any correspondence from 888casino via email.

Hi there,

I can see that a follow up has been sent with regards to your concern. Rest assured that our relevant team that's handling your concern will contact you as soon as possible. Thanks for your patience and understanding.

Kind regards,
888 Team

Is there a timeframe for when I will be contacted please.

Good afternoon,

On checking my withdrawal via the app, it still states 'awaiting processing'.

Can I please get a confirmed update of when my funds will be released

I am still to receive an update via email as you stated.

I would like an update please, if this is not cleared by Friday then I am sure you will make me wait until after the weekend.

It has now been 17 business days, your terms and conditions clearly state 1 business day to authorise and upto 5 business to reach my account.

This is very frustrating now

Hi there,

Don't worry I've sent a follow up on this directly to our Payments team Supervisor. This should be handled as top priority and an update will be send to you via email in the soonest possible time, thanks.

Regards,

888team

Thankyou. I will check again tomorrow morning for any updated.

Hi,

You're welcome. We'll also update you here once we receive the response from our Payments team.

Regards,

888team

I look forward to the response, I just want to get this issue sorted as soon as possible now.

Good morning,

I have checked my account as stated on my last message.

The status of my withdrawal is still pending.

Could someone please actually let me know when I will receive my money

Hi,

We're still waiting for an update from our Payments team for this one. Please allow them abit more time to complete the checks and you should be notify via email email once the checks are done.

Regards,

888team

Hi,

I would like confirmation of a response timeframe and not just a little more time.

Is is 1 day 5 days or 10days

Hi,

Please allow up to 72 hours from today. I can confirm that the withdrawal is now being handled by our payments team as we speak.

Regards,

888team

Good afternoon,

I was asked to wait 72hrs on Mon 7th August when I started this complaint.

Could you confirm that you now want me to wait another 72hrs.

My app still states 'awaiting processing'

Hi,

I just wanted to keep you informed.

I have now reached out to a legal firm that should be in contact with 888casino within the next 24hrs.

Sorry it has now got to this stage but your company are not abiding to the terms and conditions set on your website.

All relevant correspondence from both my 888 app and emails sent are now with the legal company.

Kind regards

Hi,

We understand how you feel and we truly respect your decision. The 72 hours started yesterday after we forwarded your concern to the Supervisors of our Payments team. Rest assured that we're doing our best to release the funds as quickly as possible. We've now sent a an urgent request for an update again to our payments team regarding the withdrawal. For now we suggest to wait a bit more. We appreciate your patience and understanding regarding this matter.

Sincerely,

888team

Hi,

Thankyou. I will pass this on also.

Regards

Hi,

It is now passed the 72hrs.

Any update at all please?

Hi there,

I can see that your concern was escalated already with our payments team. We also made a follow up earlier today. Unfortunately, there's no updates yet from them. Once they have received our escalation, rest assured that you will be contacted as soon as possible. Thanks for your patience and understanding on this matter.

Kind regards,
888 Team

Hi,
Is there any chance of a clear timeframe.
In 5 days it will be a month since I requested my withdrawal.

You are not sticking to your timelines

Hi there,

We do understand the delays and we apologize if it's taking longer than expected. I know that this is frustrating on your end, if there's an option that I can do to have this resolve right now I will not hesitate to do it, unfortunately we need to wait. We're asking for your patience for this matter.

Kind regards,
888 Team

Thank you very much