888 Casino My account disabled even after verification

Hi Antony,

We deeply apologize for any inconvenience, I can see that your account is under security checks and you need to send some documents to complete the checks and release the withdrawal. We've sent you an email regarding the documents that you need to send.

Regards,

888team

Hi,

Thank you for your reply.

I don’t feel you guys are understanding me. I have provided my ID but the documents for the Apple ID I don’t have access to because the device is lost and has been reported. I have sent screenshots of my current Apple ID details on my new phone already today.

It’s causing me a lot of stress as I don’t have the phone anymore you are request Apple ID screenshots for.

You are asking me to produce the impossible.

Please can you reinstate my account so I can continue to use your service.

Regards,

Antony

Hi,

Again we deeply apologize. I'm afraid we don't have an access on the checks that's being done on your account as only our Security team has access on this. I can see that the checks are still on going and they should send you an email once they have an update. Regarding the documents that is being requested what we can suggest is to explain it to them again through the email that they've sent you. They can only decide if which documents they can accept as an alternative. Don't worry we've informed them that you contacted us here and on what you've mentioned. For now we suggest to wait for their email.

Regards,

888team

Dear @tonyref35,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I’m still getting the same request for information from 888 casino that I can’t supply!! My account is still disabled

Hi there,

I know that this is frustrating on your end, if there's an option that I can do to have this resolve right now I will not hesitate to do it, unfortunately we need you to provide the requested documents in order for us to process the withdrawal as this is part of our verification process.

Kind regards,
888 Team

Dear @tonyref35,

The AskGamblers Complaint Team is kindly asking you to assist the 888 Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.