888 Casino - Multiple withdrawals held

Dear 888 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hi NAPINDER0507,

We wanted to kindly inform you that we are still in need of some additional documents to proceed with the process.

We sincerely apologize for any inconvenience this may have caused and assure you that we are working diligently to resolve this matter as quickly as possible. Rest assured, we will be sending you an email shortly outlining the specific documents required and any further steps needed.

Thank you for your understanding and cooperation in this matter.

Sincerely,
888 Team

Hi team 888,

I just received another email asking me to submit a photo of the credit card ending in 0288. I've told multiple times now that this payment never went through, the deposit was never made as I put in the wrong card number.
Why am I getting the same email 7 times and replying the same thing over and over again.
Your team is fully aware of this as I've been trying to communicate this with everyone and they said that i can just reach out to operations team and they will ask for alternative documents.

Your email says to send a copy of the credit card which was used to make a deposit in the account. The deposit was never made from that credit card, it never went through and now I'm getting the same emails again and again. And this is very draining mentally and emotionally.

I've attached a copy of my utility bill as requested in another email, please fast track this case as I'm getting very impatient now. It's been over a month that I'm trying to get my withdrawals now. and that's unacceptable and so exhausting.

Thanks,
Napinder S

Hi there,

We do apologize for the inconvenience brought to you by this. I can see that your concern has been escalated and is now being reviewed by our relevant team. We will send you an update via email once the review is done. We thank you for your patience and understanding in this matter.

Kind regards,
888 Team

I've been getting this same email for the last 3 weeks and no progress has been made. Its been escalated since Feb 4th, and this is the same reply every time. Im respectfully asking to have this resolved and process my withdrawals else im going to have to get me lawyer involved.

Thanks,

Hi NAPINDER0507,

We're terribly sorry for the inconvenience caused.

A follow up has been sent regarding your query.

Rest assured an update will be sent as soon as we received one.

Sincerely,
888 Team

Still waiting on any updates. I have uploaded any document that has been requested and no progress has been made.
I will be involving my lawyer at this point because im exhausted from going back and forth asking for money which are my winnings. Its been over a month of me waiting for almost $27000 and this is not acceptable.
The emotional distress this has caused me is unbelievable and its affecting my mental state and personal life at this point.

Hi NAPINDER0507,

We do apologize if this is taking longer than expected. I'm afraid we haven't receive any update yet from our relevant team but we've sent another follow up now. We'll make sure to chase this to them until we get a response.

We appreciate your patience and understanding.

Regards,

888team

Hey Team 888,

Im not sure why there has been no update. All the documents have been submitted and verified. I have been continuously emailing back and forth and there has been no resolve. 888 team needs to know that this is so exhausting and defeating.
Thanks,

Hi NAPINDER0507,

We deeply apologize for the inconvenience caused to you. Don't worry we'll immediately contact our relevant team and demand that they send you an update in the soonest possible time. We appreciate your patience and understanding.

Regards,

888team

Team 888,

I got another email today asking me to verify the credit card ending in 0288, i have told you guys so many times now that that card was never used and how i put in the wrong card number, the transaction never went through because i put in the wrong card number yet your operations team keep asking me for a photo of the credit card. How do you expect me to provide you with a card. Also, when the transaction was never approved why is it needed.
Can this please be sorted.

Hi NAPINDER0507,

Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you've experienced due to our repeated requests for credit card verification.

We understand your frustration, and we want to assure you that your feedback has been noted and will be addressed promptly. It's certainly not our intention to cause you any unnecessary hassle.

To rectify your concern, please include this explanation in your email.

We sincerely appreciate your patience and cooperation as we work to rectify this issue.

If you have any further concerns or questions, please feel free to reach out to us directly, and we will be more than happy to assist you.

Thank you for your understanding, and we apologize once again for any inconvenience caused.

Sincerely,
888 Team

Im still waiting on any update from 888 team and their operations team. I've been emailing from the last 2 weeks explaining everything, this is not the first time. There is still no update on my withdrawals.

Hi NAPINDER0507,

We do apologise for the inconvenience caused to you. Your concern has been escalated to our relevant team and unfortunately, we're still waiting for an update from them. We appreciate your patience in this matter.

Kind regards,
888 Team

Thank you so much for replying, I have been listening to this thing about escalating to relevant department everyday from last 20 days but never got a follow up for this.
I have been mailing and doing everything to contact the responsible gaming team but never ever got a reply from anyone.I hope you’ll get back to me soon as the case is time sensitive for me now

Dear all,

This complaint has been reopened as per 888 Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hi there!

We're sorry for the delayed response. All have been released with the dates provided below. 

January 20- $7500
January 22- $3000
January 23- $16000

Let us know if you have any further questions or assistance needed. Thank you for your patience and understanding.

Kind regards,
The 888 Team

Dear @napinder0507,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.