Dear AGCCS,
I am regular player with Bet365 and William Hill Casino Slot machines. I decided to play 888 Casino on Saturday 02 Dec 2023. My account was debited $200 when signing in. I deposited $10 also.
I signed up 888.poker and then selected 888.casino. I have submitted my drivers license and copy of my bank statements. Until today it is stlil being processed. But I am allowed to play.
I play Fire Blaze Pharoah's Daughter at 18:03 (my time). I start off with the lower bet of 0.25 and then throttle my bets up slowly until I reach $5.00. I won 6 coins and one included a star. The coins totalled more than $200 plus the star coin potentially would give a winning of US$10,000 - At this pont, I am so excited with my winnings. And click on the spin and the game continues WITHOUT entering the "coin drops".
I am so confused and do not know what to do next, but I know that I have won six coins- Somehow I did not get my payout???
I then reported the matter to the online agent and was emailed a special iTicket 00323944 - Since then I have followed up daily, only to be wait and be patient while it is being reviewed. I do appreciate the effort of the technical team in reviewing the ticket, but since yesterday, no one has responded to my email follow up.
I feel that I am at a loss of my own $210 plus I have lost the US10,000 opportunity in the six coin drops - I do appreciate the effort of the ASKGAMBLERS to help me. I have attached screen shots and video of the logs for your assistance in this matter. The game IDs, date and time when the system glitched are as follows,
- 16324524885 02-12-2023 18:03:55
- 16324525228 02-12-2023 18:03:57
- 16324525623 02-12-2023 18:04:01
My account name is < removed > and my account reference number is 231202-002049 with 888.poker
Thank you,
