I am writing to express my extreme dissatisfaction with the handling of my withdrawal request at 888 Casino.
On the 23rd of March, I submitted my withdrawal request totaling 19,000 CAD and 300 CAD. After completing the verification process, I received an email from the operations team on the 24th stating that my documents were verified and my withdrawal could be processed. However, despite the casino's policy stating that internal processing with Interac would take 1 business day, my withdrawal status has remained "awaiting process" up to this date.
I have contacted customer support numerous times, and each time I am told that my case will be expedited to the relevant team. Despite these assurances, I have not received any updates or emails regarding the status of my withdrawal. This delay has caused me significant inconvenience and frustration.
Información sobre las quejas

Dear 888 Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.

Dear all,
This complaint has been reopened as per 888 Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.
Hi channabis88,
We deeply apologize for the inconvenience caused to you by this. We're also sorry on our delayed response here. Don't worry we'll make sure to double check your concern right away.
We'll need your username or email address so we can locate your account, we suggest to please contact us via our Live chat by going to your cashier tab to ensure we can sort this out more swiftly.
We appreciate your patience and understanding.
Regards,
888team

Dear 888 Casino,
Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.
Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
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