888 Casino - Delayed Withdrawal Payments

Hi Ryangnote1,

We've escalated your withdrawals to our Payments team to ask to confirm the status and ask for any update. You should receive an email once the checks are done or we'll notify you here once we hear back from them, thanks.

Regards,
888team

Thank you for the speedy reply. It's appreciated. I'll await to hear back from you.

Dear 888 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

I'd appreciate a response please - it's been 4 business days since I submitted this inquiry and it's now been 10/11 business days since I initiated my withdrawals.

Attached are screenshots showing the account is verified and another screenshot showing your customer service representative mentioning that there are no restrictions.

If there is nothing else you require, please provide me an explanation as to why I haven't been paid yet.

Thank you.

Hi Ryangnote1,

Thanks for reaching out. Please accept our sincerest apology for any inconvenience caused.

Unfortunately, we cannot provide an update here regarding your withdrawal.

However, you may respond to the email we sent, then we'll assist you from there.

Thanks for understanding and we're hoping to hear from you soon.

Sincerely,
888 Team

Thanks for the reply, but I have not received any email from 888 regarding the withdrawal as per the above.

@askgamblers - no email has been received.

Hi Ryangnote1,

You may respond to the email we sent last August 12.

We'll also follow this up to our payments team.

Sincerely
888 Team

I did not receive any email from the support/operations department on August 12, 2023, if an email was sent, please re-send (I checked my spam/folder as well) On August 8th, it was mentioned in this thread that this inquiry would be sent to the payments team and now it's being mentioned again. Why can't an update be posted here in regards to the withdrawal?

Hi Ryangnote1,

Apologies for the confusion.

The email was about the receipt of your documents. You may respond to it and seek for an update regarding your account review. Rest assured we'll do our best to give you an update as soon as we can.

Sincerely,
888 Team

I've responded to that email and now I'm awaiting a reply. I'm expecting a reply from your operations team within the next 24 hours.

Thank you.

Hi Ryangnote1,

Thank you for keeping in touch.

We'll send an email as soon as we received an update.

Sincerely,
888 Team

Hi there,

It's now 24 hours later and still no reply from 888. Please send me an email with an update!

Good morning,

I'm just writing to let you know I still have not received an email response as to why my withdrawals are being held and when they will be released. Please provide me some sort of update.

Thank you.

Hi Ryangnote1,

Again, we again we apologize for the delay. We'll try to ask for an email to be sent you asap. We advise to reply to the old email we sent you as well as it will be directed to our relevant team, thanks.

Regards,

888team

Thanks for the reply. I've already responded to the last email and sent 2 additional emails to your team as well. Still, I have heard nothing back. As a valued and loyal customer, I'd expect to hear something ASAP. I'd like to start playing on the site again, but I'm not going to do so until I receive my withdrawals that I requested over 15 business days ago.

Hi,

Don't worry we'll make sure to chase this with our relevant team as well. We appreciate your patience and understanding, thanks.

Regards,

888team

I still have not received any communication for your support or operations team. I've also sent 2-3 emails, but have heard nothing. This is not yet resolved.

Hi Ryangnote1,

We deeply apologize for the delay. I've checked your emails and I can confirm that it has reached our relevant team and it's they're now handling them. We sent them a request to provide any update to you by replying to your email. We suggest to wait for a bit and they should send you an update in the soonest possible time. Again, we truly appreciate your patience, time and understanding.

Sincerely,

888team

Hi 888,

It's now been 8 business days since I filed my complaint. As per all the messages above, you mention that I should be receiving an email from your support team regarding my withdrawals, but to-date I haven't received any emails. It seems like I'm being misled here. If I don't receive an explanation or receive my withdrawals in the next couple of days I'll have no choice but to escalate this matter with the appropriate authorities. Please provide a status update.

Thank you.

Hi Ryanote1,

Again we're truly sorry for the long waiting time to get your withdrawal sorted, I can confirm that it's now on the final stage of the review. This has now been forwarded to our higher management for the approval and release of your withdrawal. This is now the only thing we're waiting on, Rest assured that you will receive an update on your withdrawal real soon. We appreciate your time and patience.

Sincerely,

888team

I received three emails this morning stating that all of my withdrawals have been cancelled and the money returned to my bankroll. I've waited close to a month to receive my money and now they've been cancelled/declined. WHY WERE THESE WITHDRAWALS DECLINED? I'd like a proper explanation as the emails just said I had more than one withdrawal being processed, but they've all been declined.

Hi,

We suggest to reply to the email that you received and inquire regarding the details of this decision. I'm afraid we don't have an access to check for the reason here as our relevant team can only decide on it.

Regards,

888team

This issue was not resolved and I did not receive my withdrawals. They were cancelled with no explanation.

Hi Ryangnote1,

We understand and we apologize for any inconvenience, as much as we want to provide the explanation I'm afraid that it's also not available on our end. What we can really suggest is to reply to the email that you received and inquire about it. Thank you for your patience and understanding.

Regards,

888team

Dear 888 Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player if there is any. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.