I have tried 20 times to have this dealt with company with no luck
On July 20th, at 14:59, while playing Fortune Pai Gow on the 888Casino APP, my game ID was #2307200236284848987. During the game, I placed a bet of $0.10, adhering to the game's rules where winning both hands would result in a win of the bet, while winning one hand would result in an even money return. In this specific instance, I successfully won both hands, which should have earned me a return of $0.20. Regrettably, I received only the even money return.
This occurrence is not isolated; I had previously noticed a similar discrepancy but dismissed it as a misunderstanding. However, this time, upon careful review, it was clear that I was indeed paid incorrectly. To rectify this, I reached out to your customer service team on July 20th, generating an ITicket (#00304923) and an Incident ID (#230721-000526). Despite my diligent efforts, spanning almost a month, I have engaged with numerous agents and exchanged multiple emails, yet the matter remains unresolved.
I must express my frustration with the lack of assistance and comprehension from your customer service team. It appears that several agents, including Lawrence, Lea, and Josephine, have responded without fully comprehending the issue at hand, thereby further complicating the situation. I have attached some of these interactions for your reference, highlighting the inadequacies of the customer support provided.
Perusal of your website reveals a commitment to fair play policies. If these principles are indeed upheld, it raises concerns regarding the recurrence of this discrepancy in my case, as well as the potential for it to affect other active users on the 888 platform. I implore you to address this matter with the utmost urgency, providing a resolution to the payment discrepancy I have encountered.
Furthermore, I am perplexed by the apparent lack of proper training among your customer service agents. In light of the time and energy expended to bring this issue to your attention, I am requesting not only a swift resolution but also reimbursement for the invested effort.
It is disheartening that a seemingly straightforward issue has escalated to this extent. I am resolute in my pursuit of resolution and trust that you share the same commitment to maintaining the integrity of your platform and ensuring customer satisfaction.
