888 Casino - Closed my account and holding my funds from me

Hi Charlie,

First of we deeply apologize for the inconvenience. I can confirm that your refund request are now being process and your account was already escalated to our relevant team earlier. Once the review are done you should receive an email from our relevant team right away. We appreciate your patience and understanding.

Sincerely,

888team

Hi surprising how quick I get a reply through here but I do appreciate it.

I’m hoping and praying that this is resolved and sorted out asap it’s been so stressful and has affected my life if I’m honest and my mental state. I’ve provided every single document required my bank statements my proof of card my ID everything you name it I have done. Please please just do the right thing withdraw my funds you have my bank details on file as it’s a Wise bank card you will need to withdraw to my sort code and account number which I have attached to the email I sent and it will show on my bank statement from the card I used at the time of deposit.

Thanks again to askgamblers for giving me an opportunity to actually bring this to light, I deeply appreciate it 🙏🏻

Hi Charlie,

I know that this is frustrating on your end, if there's an option that I can do to have this resolve right now I will not hesitate to do it, unfortunately we need to wait. Nothing to worry as your concern has been raised to our relevant team already and we're just waiting for the review to be done. Thanks for your patience and understanding.

Sincerely,
888 Team

Hi I have received emails saying my withdrawal has been processed but I need to change my bank details on file for the money to be sent too. I have emailed over my bank details with Santander to have the money paid into here. Please let me know what’s going off. Thanks

Hi there,

I highly suggest you contact our support team for this matter. You may send an email to suppor­t@8­88c­asi­no.com to assist you further on this. Thanks for understanding.

Sincerely,
888 Team

Still not received funds. They’ve said they have sent to my bank which i have closed down I have updated with new bank details and they’re yet again ignoring emails. This company is scaring me I can’t believe they get away with this

Hi there,

I can confirm that your withdrawal has been processed on our end. We suggest to give it a bit more time to be credited on your bank. Sometimes it depends on how fast your bank process their transactions, thanks.

Regards,

888team

Hi as I explained you have the incorrect bank details this account is no longer in use so it needs to be cancelled the withdrawal and send to my new bank details which I have disclosed on email and on here.

Hi,

We understand, it's just that the withdrawal was already been released on our end and it's already on it's way to your account. For now we need to wait for the money to be return to us since you've mentioned that the account is already closed. Once we have it back we can process the withdrawal again to the right account. But we suggest to keep in contact with your bank for any update on the first withdrawal. Don't worry we'll make sure to keep an eye on it as well.

Regards,

888team

Funds have still not been received, the funds was sent to a bank which I closed down so please can I have confirmation that the funds have bounced back to you.

Hi there,

The withdrawal hasn't been credited back to us yet but we'll make sure to let you know once we have it.

Regards,

888team

Hi my bank wise have instructed the funds have gone back to you. Please advise me that you have received them okay.

Hi my bank have confirmed the funds have gone back to you please can you confirm you have my funds back so that you can send it to the correct bank details.

Thanks

Hi there,

I can see here that the withdrawal has been approved on our end. Withdrawals are made as per our policy & time frames - https:­//b­it.l­y/­31H79va & https:­//b­it.l­y/­2Fk8AYT - For details on yours, please contact Support at Suppor­t@8­88c­asi­no.com or following this path: Cashier -> Help? & we'll check it out.

I have received confirmation from yourself that the funds have bounced back to you. I have replied to that email with my up to date bank details.

Please confirm you have received this email and yacht my funds have been sen CORRECTLY to my new STARLING bank details.

Hi there,

I will forward this to our payments team to check if they have received your bank details. For now, you may patiently wait for a response from our relevant team regarding your concern. Hoping for your patience and understanding on this matter. We'll keep you updated via email.

Regards,
888 team

Dear 888 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hi Askedgamblers,

We haven't received a confirmation from our Payments team yet but we already sent a follow up. We'll update here once we receive their response, thank you.

Regards,

888team

Dear 888 Casino,

Please let us know if there are any updates.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hi There,

We've sent an email last July 18, 2023 regarding member's withdrawal status.

However, if you need anything else, please let us know.

Sincerely,
888 Team

Dear @Charliewheeler,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.