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888 Casino - Account restricted even though submitted proof

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888 Casino

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£ 70

Publicado el 31 de agosto de 2023

I have been with 888 Casino for quite some time, always played and withdrawn with no issues at all, and any proof of ID, etc. had always been sent and accepted.

I recently got told that I need to submit my proof of funds to show where money is coming from, so I linked to my Halifax account directly as requested so they could see.

One week later, my account is still on hold. So I manually uploaded the last 3 months' bank statements as extra..another week on, the account is still restricted.

In between this time, I made a withdrawal of £70 which I got an email to say was successful, a week later I got nothing so I live chat and got told because my account was restricted, I won’t get it until it’s done.

I’ve submitted twice and waiting for Money and nobody is taking responsibility when I’m doing all that is asked of me!

Publicado el 31 de agosto de 2023

Hi,

Sorry to hear that we'll have this double check and we'll forward this to our support team. You should receive an email from them once they're done checking your concern

Regards,

888team

Publicado el 31 de agosto de 2023

Hi,

Also for the meantime please provide any reference number of the contacts you had with our support team so we can locate your conversation/emails with them, thanks.

Regards,

888team

Publicado el 31 de agosto de 2023

Hello

This has all been done on live chat, please check my chat history.

Thanks

Publicado el 31 de agosto de 2023

Hi,

We will need your username or support ID in order to check it, We suggest to provide it to us via email at suppor­t@8­88c­asi­no.com and we'll further assist you once we received it, thanks.

Regards,

888team

Publicado el 31 de agosto de 2023

I have already done this multiple times.
It’s Belle281991
Thanks

Publicado el 31 de agosto de 2023

Hi,

Thanks, I can see that the our support team already escalated your concern to our relevant team earlier. We deeply apologize for the delay on this but rest assured that we'll make sure to inform you as soon as we have an update from our team. We appreciate your patience and time.

Sincerely,

888team

Publicado el 1 de septiembre de 2023

Hello,
I had an email this morning from the team asking me to upload it for verification:

I have done this twice already now! I’ve had just uploaded this again, I’m really not happy! Why isn’t this getting picked up? I shouldn’t have to keep taking time out my day to upload the same things and nothing happen, especially when you are holding my money!

Please sort this, it’s not acceptable!

Publicado el 1 de septiembre de 2023

I have also just tried to send the documents to suppor­t@8­88c­asi­no.com as mentioned above, and the email has bounced back.. this is beyond a joke!

Publicado el 3 de septiembre de 2023

Hi,

We're terribly sorry for the inconvenience. We've escalated this to the relevant team.

Rest assured we'll send you an email as soon as we received an update.

Thank you for your patience and understanding.

Sincerely,
888 Team

Publicado el 5 de septiembre de 2023

Hello,
I’ve now been told my accounts been suspended and closed - which is fine, however I made a withdrawal last Saturday of £70 and I still haven’t seen this - and you cannot keep these funds.
Can you find out what is happening please?
Thanks.

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