Hi good evening!
My name is <full name removed>. I am an Indian living in Finland as a permanent resident.
I have deposited 200 euros in the 888casino on 6th of March (attached bank receipt via trustly) and played Mega fire blaze roulette in the casino.
As this is my first time deposit they gave me 100 euros bonus. After playing for sometime i won in the casino and my balance was around 435 euros.
While I am trying to withdraw the amount i understood the bonus policy from the people only 193 euros is withdraw able and remaining 242 euros is bonus and when i was trying to log in again they suddenly blocked my account for no reason.
If I ask in chat for reason they asked to email operations team. Operations team sending same response that my account is suspended based on the user agreement. I do not find anything wrong with my account or I didn't do anything wrong.
Please note I have already lost 1800 euros in the last two months in Betway casino, i can show you the proof of my loss from my bank statement if needed.
Just with 888casino i won small amount but they completely blocked me and not mentioning the reason.
This is my hard earned money even if i played and lost this money i would be happy, but for no reason they blocked me. at least they can give my deposit holding and taking my deposit is unfair they have to give me proper reason for doing it.
I didnt do anything wrong. Please consider this complaint, I can give you all additional documents what is needed to proceed further.
Thank you so much