888 Casino - Account closed deposit held no response

Thank you for bringing this matter to our attention.

Kindly note that the matter is been investigated and we will contact you back as soon as possible.

We remain available if you have any other queries or concerns.

Sincerely,

888 Team

Thanks 888 casino

Will await your reply

Regards

Thank you for your patience.


Sincerely,

888 team

Dear 888 casino

Any updates on this case

Regards

Dear 888 Casino,

Please let us know if there's some update regarding this case.

Dear AskGamblers.

We can see that the relevant department contacted the player on March 2.
Answer to the player's last correspondence should arrive within the next 24 hours

Please let us know if we can assist with anything else

Sincerely,

888 Team

I received a email from operations which was incorrect as had the wrong user name (macauking15) , the email stated that I have opened a case with PayPal and to speak to PayPal regarding the refund, I have since spoken to PayPal and no refund is pending, this case is not closed, I cant understand why 888 casino are dragging this out, a account was opened, deposit made, account was closed by operator but refund is still missing
Operations can't even send a email with correct details, please can 888 casino please look into this

Received this from 888 operations, there is still no notification from PayPal but looks like we are heading in the right direction, I would like to keep the case open until the refund is made, appreciate the response from 888 as the reply came quickly after I posted here

Regards

We can see that the last correspondence sent by the player was answered and his concerns addressed there.

Please let us know if we can assist with anything else

Sincerely,

888 Team

Dear @Playlikeasnail,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

I contacted PayPal and no payment has been received by 888,

888 have confirmed in writing that they will refund but as such nothing been received so therefore would like to keep case open

As mentioned in the correspondence, Paypal will be able to advise how long will it take for the funds to be credited to the account.

Please let us know if we can assist with anything else

888 Team

I've contacted PayPal and they have no knowledge of this case being refunded or the dispute settled, either way no payment has been received by 888, I would like 888 to send details of the refund (transaction number)

I attach my last communication from PayPal which states that 888 casino haven't refunded nor actioned any refund to my PayPal account, 888 state that they have settled this case, please can you provide proof to ask gamblers directly and to myself privately to confirm you have issued the refund

I escalated the dispute with PayPal yesterday as PayPal have a cut off of the 15th march (one month since payment was sent) l received the following emails this morning stating that payment will now be made, I have had similar emails from 888 where they stated payment has been made and nothing has happened, its disappointing that I need to escalate to see something happen, I'm not holding my breathe as seen similar emails from operations saying payment made and then been given the run around and told check with PayPal for them to say nothing received. To then repeat the cycle.

Would be nice for 888 casino to explain why they stated payment was made over a week ago?
Screenshots of emails (private) for operator and ask gamblers
I ask this case be kept open until the refund has been received

Snailplay15

I escalated my case with the payment provider PayPal yesterday as they have a cut off of one month from when the payment was sent (15th March) after this date I cannot pursue 888 via PayPal.
I received emails from 888 saying they will now refund, well I've had similar emails from 888 on this case where they say payment sent, please check with PayPal and payment provider says nothing received. For me to further escalate, this shouldn't be necessary nor for something as simple as a refund need to go via a ADR,
Would be nice for 888 to explain why they stated in writing that the refund was done over a week ago?

I ask that this case remain open until the refund is received

Snailplay15

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of 888 Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

HI

I am sorry for any delays. We have revisited this post to ensure a gr888 customer experience and ensure resolution. My colleague did try to call multiple times at the number provided but with no luck.

From the Review and the screen shots provided I can confirm that any refunds when processed will take 24 - 48 hours to hit your pay pal account.

I kindly ask that you check your account from the 14th onwards for your refund to show - it will be under the descriptor - UK Regulated.

I do hope to be able to hear back from this post of us reaching out for confirmation all is resolved to your complaint.

Have a wonderful day

888

Dear @Playlikeasnail,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved.

We thank both parties for their assistance during the complaint process.