Queja #8 24Slots Casino

VIP Withdrawal

Por pedro b.

hace 3 meses

My username is pmpb, and I am a VIP player at 24Slots.

I requested a withdrawal of €1,000 via Skrill on Feb 17, 2026 (Transaction #101615811332372897).

On Friday, Feb 20th, my identity and documents were officially reviewed and approved by Nia L. from the KYC Team. I am attaching the email confirmation for this.

Despite being a VIP and fully verified, my withdrawal has been 'Pending' for 6 days with no timeframe provided by support.

I am also attaching my Bonus History as proof that I have NOT used any bonuses in 2026; my last bonus activity was in 2025. This balance consists entirely of Real Money from my winnings, with no active wagering requirements.

Support is ignoring my emails.

I request the immediate processing of my funds via Skrill.

Casino en conflicto 24Slots Casino

Motivo Pago retrasado

Cantidad €1000

Discusión

AskGamblers

• Support Team

hace 3 meses

Dear @pmpb,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

24Slots Casino

• Representative

hace 3 meses

Hello,

We sincerely apologize for the delay.

The reason was that we had to examine this case throughly and we do see there is a slight delay, however it is only cause the player made a withdrawal of much more than he is eligbile for and as of today, is notified about it by an email send from his account manager.

Once he will replace a withdrawal request with the amount he is eligible to cash out, as per our t&c , we will be able to continue process the withdrawal immidiatly, as per email.

Best,
24slots VIP team

AskGamblers

• Support Team

hace 3 meses

Dear 24Slots Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Estadísticas de quejas de 24Slots Casino

Resueltas 3 / 4

Cantidad promedio $6,824

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

24Slots Casino Quejas

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Account closure impossible

Hi Askgamblers. I need your help. Two months ago I requested my account at 24slots.com closed immediately. Nothing has happened. I have tried several times by chat and the 16th of july, they wrote, that my request had been forwarded to the right department. This is too long. I read their Trustpilot. I recommend that you read it, you’ll see they only have one-star-reviews and cause only problems for their players

-I’ll attach my email correspondence with them from the last two months

Can you help me somehow to get my account closed????

Yours

Jesper

Resuelta

Violation against player protection

24Slots.com completely ignores player protection!

I sent my VIP manager < full name removed > a message on June 12, 2024 to close my account because I lost over €10,000 in a week.

However, Ms. Bliemel didn't close my account, but instead promised me a new bonus!

I answered her again that I don't want a Bonus! I want that the close my account, because I'm gambling addicted.

She ignored the Mail and my account was still open! I deposited more than 20.000 again and lost all!

THIS PROCEDURE IS ABSOLUTELY AGAINST THE PROTECTION OF AN ADDICTED PLAYER!

Therefore, it is the casino's duty to pay me back my losses after June 12th, 2024!

We're talking about €22,823.19!

No resuelta

€22,823

Same Standard Replies But No Winnings

I signed up and successfully completed the wagering requirements for the welcome bonus. A pop-up appears stating that I successfully converted my balance to real funds.

I proceeded to withdrawal, the date of the pending request is from 1/24/2024. I've been on live chat every day to ask for an update as I haven't received my winnings but the responses are the same. It was confirmed via chat that my account is good, I provided the documentation for my verification which I was told was accepted ("everything is good on your account"). But each chat member tells me they've escalated my withdrawal yet no response at all. I've even emailed [email protected] and they have not replied to even confirm they've received my email.

I would like my withdrawal to be completed as I do very much like the games on this site but I'm fearful to deposit due to the long wait time for my winnings.

I've asked for a phone number or a supervisor. I've asked to be transferred to the appropriate department but I'm told the best they can do is "escalate my request" which will speed up the process.

Please help me.

Resuelta

$1,200