Violation against player protection

My username is pmpb, and I am a VIP player at 24Slots.

I requested a withdrawal of €1,000 via Skrill on Feb 17, 2026 (Transaction #101615811332372897).

On Friday, Feb 20th, my identity and documents were officially reviewed and approved by Nia L. from the KYC Team. I am attaching the email confirmation for this.

Despite being a VIP and fully verified, my withdrawal has been 'Pending' for 6 days with no timeframe provided by support.

I am also attaching my Bonus History as proof that I have NOT used any bonuses in 2026; my last bonus activity was in 2025. This balance consists entirely of Real Money from my winnings, with no active wagering requirements.

Support is ignoring my emails.

I request the immediate processing of my funds via Skrill.

Hi Askgamblers. I need your help. Two months ago I requested my account at 24slots.com closed immediately. Nothing has happened. I have tried several times by chat and the 16th of july, they wrote, that my request had been forwarded to the right department. This is too long. I read their Trustpilot. I recommend that you read it, you’ll see they only have one-star-reviews and cause only problems for their players

-I’ll attach my email correspondence with them from the last two months

Can you help me somehow to get my account closed????

Yours

Jesper

I signed up and successfully completed the wagering requirements for the welcome bonus. A pop-up appears stating that I successfully converted my balance to real funds.

I proceeded to withdrawal, the date of the pending request is from 1/24/2024. I've been on live chat every day to ask for an update as I haven't received my winnings but the responses are the same. It was confirmed via chat that my account is good, I provided the documentation for my verification which I was told was accepted ("everything is good on your account"). But each chat member tells me they've escalated my withdrawal yet no response at all. I've even emailed [email protected] and they have not replied to even confirm they've received my email.

I would like my withdrawal to be completed as I do very much like the games on this site but I'm fearful to deposit due to the long wait time for my winnings.

I've asked for a phone number or a supervisor. I've asked to be transferred to the appropriate department but I'm told the best they can do is "escalate my request" which will speed up the process.

Please help me.