Queja #23 24Casino

Not verifying my account and also not giving my withdrawals

Por Manoj1234

hace 8 meses

Hi AskGamblers Team,
I start playing on 24casino site after recommended by your site and reviews. But they are nkt giving my withdrawals. I withdraw my funds 12hrs ago. They are saying me that they have to verify my account but i already uploaded my documents for verification 12hrs ago. They also not verifying my account and also not giving my withdrawals. Please help me in his matter.
Thanks

Casino en conflicto 24Casino

Motivo Pago retrasado

Discusión

AskGamblers

• Support Team

hace 8 meses

Dear @Manoj1234,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

24Casino

• Representative

hace 8 meses

Dear Manoj1234,
Thank you for sharing this.
I have checked your account and can see that during the verification process, withdrawal was recalled and those funds were used on the games. We always try to complete verification as quickly as we can, but sometimes additional checks are required according to our license.
If there is anything additional you need help with please let me know.
24Casino Complaints Team

AskGamblers

• Support Team

hace 8 meses

Dear @Manoj1234,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Estadísticas de quejas de 24Casino

Resueltas 5 / 5

Cantidad promedio $275

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

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Account inactive deposit stuck in casino

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I messaged my bank in morning they advised that it was too early to confirm if the transaction failed or not. They told me to allow 24 hours. I waited till 72 hours instead, the bank sent me a response 12/11 saying the transaction had gone through successfully. I emailed case straight away. It's been nearly 30 hours with no response. They advised on their site that they 24 hours support but they don't seem to want to help me. They were very quick to respond when they advised me that failed and told me to contact my bank. They advised me that the recipient would not be able to confirm that the transaction failed so quickly they would have needed 24 -48 hours.

It's strange why they don't have live chat for first time depositors. This is the only casino I've used that does not have live chat to assist and address concerns of first time depositors.

Please see screenshots of my transaction and conversation I had with my bank about the transaction being successful.

I joined this casino because they are a trusted casino. I've been online gambling for 10-15 years and I've never had to make a complaint, not once in that time. Thank you AskGamblers for having a service that helps advocate for the customer.

Oh thank you for writing that article about my big win few years back. :)

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