Queja #8 24Casino

Withdrawal rejected but bonus was wagered

Por Matt981

hace 1 año

Hello,

I used a welcome bonus from AskGamblers on 24Casino.com.

I made deposit of 200 euros. I completed the wager and won 500 euros. Than information showed that funds are now withdrawable and not locked by the bonus anymore.

I played slots until I reached 3800 euros and than made withdraw of 3800 euros.

After a time I returned back to my casino profile to check the withdrawal process and my withdrawal of 3800 euros was rejected, and my balance was only 200 euros.

I contacted Casino Live support and they said that the max bonus from free spins is 200 euros, but I never used free spins, and free spins on my account are still not activated.

I have verified the account.

Casino en conflicto 24Casino

Motivo Infracción de los términos de los bonos

Cantidad €1000

Discusión

AskGamblers

• Support Team

hace 1 año

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

24Casino

• Representative

hace 1 año

Dear Matt981,

I can confirm that the bonus is added now and just needs to be activated from your bonus section.

I am glad we came to a resolution and I hope you continue to keep enjoying 24Casino!

Matt981

• 1 Reseñas

hace 1 año

Hi,

I accept goodwill bonus.

Case solved, you can close the case.

Regards

24Casino

• Representative

hace 1 año

Hi Matt981,

I am really sorry for the disappointment, we do attach these terms to all of our promotions in order to make our players as aware as possible.

I am sorry to hear that you wish to close the account due to this, if you would like to continue playing with us, I can offer a goodwill bonus of 100EUR, 45x wager, and 1000EUR max win?

Please let me know if you wish to accept this as goodwill and I will credit that to your account right away.

Many thanks

24Casino Complaints

Estadísticas de quejas de 24Casino

Resueltas 5 / 5

Cantidad promedio $275

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

24Casino Quejas

Ver todas las quejas contra este casino.

Account inactive deposit stuck in casino

Hello. Made Monday deposit 50 euros with skrill. Wanted to start playing. The site wanted that i make kyc verification. So i did it.

When i tried to log in again then site told that my account is inactive.

Wrote support lot of mails but nobody replies me.my 50 euros is stuck in account and I cant withdrawal it.

Would be nice if casino is transferring my money back from casino account.

Resuelta

€50

Deposit 120 not credited to my acc

My account was verified. I deposited 120 via payid on 8th I sent screenshot of the transaction as per instructions from casino.

The money was never credited to my account.

I had emailed their support as they have no live chat for those who haven't made a deposit. They advised the payid transaction had failed. I've been using payid for over 5 years and I have never had a transaction fail.

I messaged my bank in morning they advised that it was too early to confirm if the transaction failed or not. They told me to allow 24 hours. I waited till 72 hours instead, the bank sent me a response 12/11 saying the transaction had gone through successfully. I emailed case straight away. It's been nearly 30 hours with no response. They advised on their site that they 24 hours support but they don't seem to want to help me. They were very quick to respond when they advised me that failed and told me to contact my bank. They advised me that the recipient would not be able to confirm that the transaction failed so quickly they would have needed 24 -48 hours.

It's strange why they don't have live chat for first time depositors. This is the only casino I've used that does not have live chat to assist and address concerns of first time depositors.

Please see screenshots of my transaction and conversation I had with my bank about the transaction being successful.

I joined this casino because they are a trusted casino. I've been online gambling for 10-15 years and I've never had to make a complaint, not once in that time. Thank you AskGamblers for having a service that helps advocate for the customer.

Oh thank you for writing that article about my big win few years back. :)

Resuelta

$120

Not verifying my account and also not giving my withdrawals

Hi AskGamblers Team,
I start playing on 24casino site after recommended by your site and reviews. But they are nkt giving my withdrawals. I withdraw my funds 12hrs ago. They are saying me that they have to verify my account but i already uploaded my documents for verification 12hrs ago. They also not verifying my account and also not giving my withdrawals. Please help me in his matter.
Thanks

Rechazada

Closing my account without reason and with it my winnings also gone

I found this new casino and was excited about it. I made a couple of deposits and used the welcome bonus. On my last deposit I didn't use any bonus and my balance was over €200 when I was kicked out of the site in the middle of a game. I tried to log back in but got a text saying my account had been disabled. I contacted customer service by email and they said my account had been re-evaluated and then closed. I didn't get any reason for this. I have played at dozens of casinos and this has never happened before. I think this is really unfair.

Resuelta

€65

Deposite is stuck

Hi, I made a deposit of 30 euros to 24casino on March 17th, but as of today, the money has not yet been credited to my game account. I have contacted support and customer service, but I have not been informed yet. I would like to get my money back. The money has been deducted from my bank account and so far the money has not been refunded to my bank account. It is not normal to have to wait weeks to make deposits. I would not recommend it to anyone.

Resuelta

€30