Queja #31 24Casino

Deposit 120 not credited to my acc

Por Nazir R.

hace 6 meses

My account was verified. I deposited 120 via payid on 8th I sent screenshot of the transaction as per instructions from casino.

The money was never credited to my account.

I had emailed their support as they have no live chat for those who haven't made a deposit. They advised the payid transaction had failed. I've been using payid for over 5 years and I have never had a transaction fail.

I messaged my bank in morning they advised that it was too early to confirm if the transaction failed or not. They told me to allow 24 hours. I waited till 72 hours instead, the bank sent me a response 12/11 saying the transaction had gone through successfully. I emailed case straight away. It's been nearly 30 hours with no response. They advised on their site that they 24 hours support but they don't seem to want to help me. They were very quick to respond when they advised me that failed and told me to contact my bank. They advised me that the recipient would not be able to confirm that the transaction failed so quickly they would have needed 24 -48 hours.

It's strange why they don't have live chat for first time depositors. This is the only casino I've used that does not have live chat to assist and address concerns of first time depositors.

Please see screenshots of my transaction and conversation I had with my bank about the transaction being successful.

I joined this casino because they are a trusted casino. I've been online gambling for 10-15 years and I've never had to make a complaint, not once in that time. Thank you AskGamblers for having a service that helps advocate for the customer.

Oh thank you for writing that article about my big win few years back. :)

Casino en conflicto 24Casino

Motivo Cantidad no acreditada

Cantidad $120

Discusión

AskGamblers

• Support Team

hace 6 meses

Dear @fb_10153077875887602,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

24Casino

• Representative

hace 6 meses

Dear fb_10153077875887602,
Thank you for the feedback
I can see that the deposit was returned manually on your account balance yesterday after payment provider informed us this was debited from their side. The delay here was due to transaction held in pending state by payment provider, which can happen rarely and we must wait for confirmation on their side.
Please confirm that has been credited and there is nothing further outstanding.
Many thanks

Estadísticas de quejas de 24Casino

Resueltas 5 / 5

Cantidad promedio $275

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

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