Queja #368
1xBet Casino
Restricted my account after winning
hace 1 año
On January 28, 2025, I deposited 12,000 TRY into my 1xBet account. I placed multiple bets and won several times. However, 1xBet has refused to process my withdrawal without any valid reason, despite me providing all necessary verification documents.
On the first day, I won a small amount in roulette. Immediately after that, 1xBet restricted my access to the casino section, allowing me to place bets only on sports. This clearly shows that they block access to winning players and only allow users to lose money.
To withdraw my funds, 1xBet requested several verification documents, including my ID, passport, bank account details, and transaction history. I provided all the requested documents accurately and in their original form. Despite this, their security team repeatedly rejected my documents without providing a valid reason and asked for additional “original” copies.
Even worse, they accused me of submitting fake documents and threatened to ban my account. This is a completely baseless accusation and clearly an unethical tactic to avoid paying my winnings.
1xBet Is Violating Its Own Terms and Conditions
According to 1xBet’s official Terms & Conditions:
• Clause 2.15 - Withdrawal requests must be processed within 10 days at the latest.
• Clause 31 - Account verification must be completed within 72 hours.
However, 1xBet is violating these rules and deliberately delaying my payment.
I have contacted customer support multiple times, yet I only receive generic responses without any resolution.
📌 I demand that 1xBet immediately process my withdrawal and release my funds. If this issue is not resolved, I will escalate the matter through legal channels.
I also warn other users to be cautious when dealing with 1xBet, as they seem to have a clear pattern of restricting access to winning players and delaying withdrawals.
On the first day, I won a small amount in roulette. Immediately after that, 1xBet restricted my access to the casino section, allowing me to place bets only on sports. This clearly shows that they block access to winning players and only allow users to lose money.
To withdraw my funds, 1xBet requested several verification documents, including my ID, passport, bank account details, and transaction history. I provided all the requested documents accurately and in their original form. Despite this, their security team repeatedly rejected my documents without providing a valid reason and asked for additional “original” copies.
Even worse, they accused me of submitting fake documents and threatened to ban my account. This is a completely baseless accusation and clearly an unethical tactic to avoid paying my winnings.
1xBet Is Violating Its Own Terms and Conditions
According to 1xBet’s official Terms & Conditions:
• Clause 2.15 - Withdrawal requests must be processed within 10 days at the latest.
• Clause 31 - Account verification must be completed within 72 hours.
However, 1xBet is violating these rules and deliberately delaying my payment.
I have contacted customer support multiple times, yet I only receive generic responses without any resolution.
📌 I demand that 1xBet immediately process my withdrawal and release my funds. If this issue is not resolved, I will escalate the matter through legal channels.
I also warn other users to be cautious when dealing with 1xBet, as they seem to have a clear pattern of restricting access to winning players and delaying withdrawals.
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