Queja #312
1win Casino
Withdrawal pending
hace 1 semana
I am submitting this complaint regarding unresolved withdrawal issues with 1win.
I initiated withdrawal requests on 02 May 2026, and despite a significant amount of time having passed, I have still not received the funds in my bank account.
The related withdrawal requests include:
SPP-133230 --> 50000
SPP-133464 --> 49999
The withdrawals are marked as "successful" or "completed" on the platform and Telegram bot; however, no funds have been credited to my bank account.
I have fully cooperated with the verification process and have already provided all requested documents, including my latest bank statement, to confirm that the funds were not received.
My primary concern is that 1win has not provided any transaction evidence or payment details to support their claim that the withdrawals were successfully processed. I have repeatedly requested the following information:
Transaction date
Recipient/beneficiary name
Transaction reference number or UTR/IMPS reference
Any payment confirmation details
Without these details, I am unable to verify the transaction with my bank or investigate the issue from my side.
Despite multiple follow-ups, I continue receiving generic responses without a clear explanation or documentary proof of payment. If the withdrawal was genuinely processed from the operator's side, these transaction details should be available and shared for verification.
I respectfully request assistance in mediating this matter and ask 1win to either:
Provide valid transaction proof and payment reference details for verification with my bank, or
Resolve the issue by ensuring the pending funds are properly credited.
I am prepared to provide screenshots, bank statements, email correspondence, and all relevant evidence supporting this complaint.
Thank you for your assistance.
I initiated withdrawal requests on 02 May 2026, and despite a significant amount of time having passed, I have still not received the funds in my bank account.
The related withdrawal requests include:
SPP-133230 --> 50000
SPP-133464 --> 49999
The withdrawals are marked as "successful" or "completed" on the platform and Telegram bot; however, no funds have been credited to my bank account.
I have fully cooperated with the verification process and have already provided all requested documents, including my latest bank statement, to confirm that the funds were not received.
My primary concern is that 1win has not provided any transaction evidence or payment details to support their claim that the withdrawals were successfully processed. I have repeatedly requested the following information:
Transaction date
Recipient/beneficiary name
Transaction reference number or UTR/IMPS reference
Any payment confirmation details
Without these details, I am unable to verify the transaction with my bank or investigate the issue from my side.
Despite multiple follow-ups, I continue receiving generic responses without a clear explanation or documentary proof of payment. If the withdrawal was genuinely processed from the operator's side, these transaction details should be available and shared for verification.
I respectfully request assistance in mediating this matter and ask 1win to either:
Provide valid transaction proof and payment reference details for verification with my bank, or
Resolve the issue by ensuring the pending funds are properly credited.
I am prepared to provide screenshots, bank statements, email correspondence, and all relevant evidence supporting this complaint.
Thank you for your assistance.
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