ZevCasino - Refusal and then delay of my withdrawal - Beschwerde gelöst

abdulaziz777 Saudi-Arabien

I have deposited several times without any problem But when I won requested withdrawal from my credit card I was surprised that the request was rejected. The reason is the inability to carry out the operation - You can choose an alternate method..They asked me to open a new account in skrill or nettler or ecopayz ..then I did it, I open new account in ecopayz then they ask my to deposit 10$ from ecopayz if i want withdrawal ..then i did it. I have requested a withdrawal of 4300$ through my account at ecopayz but I could not receive my money yet from 4 day.

Dear AskGamblers... I hope you solve the problem.

Zev Spielothek

Dear Abdulaziz777,

We are sorry about the situation that you issued with us. We appreciate your time and feedback, it helps us to improve the service that we deliver. Thank you for understanding and stepping in to solve it. Your withdrawal is successfully processed and delivered to your account.

Thank you.

Regards,
ZevCasino Team

AskGamblers

Dear @abdulaziz777,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.