Markiere alle als gelesen

Einstellungen

Nachricht
Casino Beschwerden

ZevCasino - Refusal and then delay of my withdrawal


vor 5 Jahren

I have deposited several times without any problem But when I won requested withdrawal from my credit card I was surprised that the request was rejected. The reason is the inability to carry out the operation - You can choose an alternate method..They asked me to open a new account in skrill or nettler or ecopayz ..then I did it, I open new account in ecopayz then they ask my to deposit 10$ from ecopayz if i want withdrawal ..then i did it. I have requested a withdrawal of 4300$ through my account at ecopayz but I could not receive my money yet from 4 day.

Dear AskGamblers... I hope you solve the problem.

Unseriöses Casino Zev Spielothek
Betrag $4300

Diskussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name
Payment has been received
thank you dears in askgamblers
User name

Dear @abdulaziz777,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear Abdulaziz777,

We are sorry about the situation that you issued with us. We appreciate your time and feedback, it helps us to improve the service that we deliver. Thank you for understanding and stepping in to solve it. Your withdrawal is successfully processed and delivered to your account.

Thank you.

Regards,
ZevCasino Team

Zev Spielothek Beschwerde-Statistik

Gelöst 2 / 3
Durchschn. Betrag $11,004
Durchschn. Dauer 27 Tage
Durchschn. Antwortzeit 3 Tage

Zev Spielothek Beschwerden

Alle eingegangenen Beschwerden ansehen
ZevCasino - Giving me the runaround with processing €13,500 cashout
After taking a review tour on ask gamblers. I found Zevcasino to be a highly rated casino.
When I took a tour of the casino, i discovered that they had a large selection of games and i liked the layout of the casino. I decided to create a user and quickly verified my user.

I made a deposit of 500euro (NO BONUS) and had good luck and quickly won 13500euro in the Warrior graveyard slot after an up and down history. I then asked for my first withdrawal 5 days ago. When I contacted support, I was surprised that the payment did not go through. They had shown problems transferring to my bank card, i took contact with my bank and got told that every operation was normal. I was then told to try to deposit 10 euros from my skrill account to try a new withdrawal. I have now been waiting for several days with no response. Finally had to contact support who is always nice. Then I was informed that their payment solution has problems indefinitely. It is understandable that Zevcasino may have payment problems, but why dont they notify me by a email. I am still waiting for an answer from the manager who will answer me but it has not happened. There have been several cases and explanations that cause the entire payout to be postponed and this is at the expense of me as a player. I hope Zevcasino puts efficiency in the whole process and treats my withdrawal according to how they advertise. At this rate i have no clue when the withdrawal will be processed.
Status unsolved Ungelöst
€23,509