Beschwerde #7 Zev Spielothek

ZevCasino - Big delays at Zev Casino

Von pineapple88

vor 5 Jahren

I deposit and play at Zev Casino. No bonuses. I verify my account, it is approved.

I make a few cashout and they arrive ok, but each time it is more slow. The Terms say cashout under 1k will be processed in 36 hours but I am now waiting since overt 10 days for my cashoput of EUR 980. I have sent emails to Zev Casino and gone on Live Support, they tell me they will send an email but they never send.

Please help with this slow pay casino!

Unseriöses Casino Zev Spielothek

Grund Verzögerte Auszahlung

Betrag €980

Diskussion

AskGamblers

• Support Team

vor 5 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

Dear @pineapple88,

Should you face issues with other payments which were not part of the present case, please feel free to submit a separate complaint.

We thank both parties for their assistance during the complaint process.

Inaktiver Benutzer

vor 5 Jahren

Thank you, I have got the payment.

I have asked another withdrawal from my balance, hope you can process in reasonable time please.

Zev Spielothek

• Representative

vor 5 Jahren

Dear PINEAPPLE88,

After the necessary checks, no suspicious activity or signs of fraudulent activity were noticed.

You can continue to use ZevCasino services and your withdrawal request will be processed in next 24 hours.

Thank you for your understanding.

Regards,
ZevCasino

Inaktiver Benutzer

vor 5 Jahren

Thank you, I have found it. But the email you sent me does not contain any information that is not in your response above.

If you want to be helpful, please indicate when you expect to resolve your investigation. You have had 12+ days so far.

Zev Spielothek Beschwerde-Statistik

Gelöst 2 / 3

Durchschn. Betrag $11,004

Durchschn. Dauer 27 Tage

Durchschn. Antwortzeit 3 Tage

Zev Spielothek Beschwerden

Alle eingegangenen Beschwerden ansehen

ZevCasino - Giving me the runaround with processing €13,500 cashout

After taking a review tour on ask gamblers. I found Zevcasino to be a highly rated casino.
When I took a tour of the casino, i discovered that they had a large selection of games and i liked the layout of the casino. I decided to create a user and quickly verified my user.

I made a deposit of 500euro (NO BONUS) and had good luck and quickly won 13500euro in the Warrior graveyard slot after an up and down history. I then asked for my first withdrawal 5 days ago. When I contacted support, I was surprised that the payment did not go through. They had shown problems transferring to my bank card, i took contact with my bank and got told that every operation was normal. I was then told to try to deposit 10 euros from my skrill account to try a new withdrawal. I have now been waiting for several days with no response. Finally had to contact support who is always nice. Then I was informed that their payment solution has problems indefinitely. It is understandable that Zevcasino may have payment problems, but why dont they notify me by a email. I am still waiting for an answer from the manager who will answer me but it has not happened. There have been several cases and explanations that cause the entire payout to be postponed and this is at the expense of me as a player. I hope Zevcasino puts efficiency in the whole process and treats my withdrawal according to how they advertise. At this rate i have no clue when the withdrawal will be processed.

Ungelöst

€23,509

ZevCasino - Refusal and then delay of my withdrawal

I have deposited several times without any problem But when I won requested withdrawal from my credit card I was surprised that the request was rejected. The reason is the inability to carry out the operation - You can choose an alternate method..They asked me to open a new account in skrill or nettler or ecopayz ..then I did it, I open new account in ecopayz then they ask my to deposit 10$ from ecopayz if i want withdrawal ..then i did it. I have requested a withdrawal of 4300$ through my account at ecopayz but I could not receive my money yet from 4 day.

Dear AskGamblers... I hope you solve the problem.

Gelöst

$4,300