Beschwerde #2 Yugibet Casino

Delayed small withdrawal for one month without explanation

Von jochez

vor 2 Jahren

I have enjoyed playing on Yugibet for a while and done several deposits and withdrawals, along with a very thorough verification process. It is a great site. Now I've waited almost one month for the latest small withdrawal.

I've asked a couple of times what is holding it up, as withdrawal usually just take a few days. They respond in very vague language, saying "We understand your frustration regarding the progress of the review of your withdrawal. However, we do not have any additional information to share at this moment."

Needless to say, this is not a helpful response at all, even to understand whether this is a legitimate process or just some vague rhetoric to justify a confusing hold-up.

Unseriöses Casino Yugibet Casino

Grund Verzögerte Auszahlung

Betrag €500

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear Yugibet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

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Withdrawal delay of 1000 euro with Yugibet

I deposited 100 euros and got 100 euros as a bonus.

I completed the bonus and won 1000 euros.

When I first sent a withdrawal request on 18/2 it got declined and they wanted a picture of me holding the ID. After doing that and making a request again they declined it and wanted phone Bill proof.

I send that on 23/2. Since then they have not processed my withdrawal.

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Hi,

Yugibet is not willing to process my withdrawals even my account is fully verified and have followed all their rules. The customer service keeps sending excuses to me and first they told that after the withdrawal is approved it’s gonna take 48hrs and the pending withdrawal will be sorted. It’s been over 48hrs and haven’t heard anything from them.

I was reading forums and there is lot of customers who have had the same issues than me. Some people have waisted for a month to get their funds from the account.

Since they have their licence how can you allow provider to act like this. I always have thought that MGA licensed casinos are the most trustworthy, but have had lots of similar issues lately. Hopefully you guys can make something happen to this issue.

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I have played at Yugibet Casino. and I my deposit was 1295€. I made many bets and totally I loss so my balnce in my account is now 1270€.

I got my account verified long time ago and I have tried withdraw. Now the withdrawal requests are not possible. The software says that withdraws are disabled. I have made a withdrawal request first on June 1, 2023.

I have send e-mail many times and I always get the same kind of answers with differen words, like:

"Since the review is being conducted by another department we cannot provide you with an exact time frame on its conclusion. Of course, your comments have been forwarded to the relevant team. Your frustration is understandable, however due to security measures and protocol the relevant department must conduct a thorough review of your account for security reasons. We kindly request your patience and upon any update you shall be notified at once via email."

I have many times ask the reason or what is the problem but the have not said anything. I haven't played with bonus money at all. I think this have taken too long.

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