Beschwerde #18 Xon Bet Casino

KYC verification runs over 3 weeks

Von SebaFred26

vor 3 Monaten

Hello,

I have been trying to withdraw money from this casino since February 8, 2026. Unfortunately, this has not been possible so far because the casino does not want to complete the KYC procedure.

I was asked to upload a picture of my ID, a selfie with my ID in my hand, and proof of address. After I uploaded all the documents, nothing happened for several days. Then I received a message saying that the documents had been rejected. No reason was given, nor was it specified which document had been rejected.
It then said that I should upload a picture of my ID and a utility bill. I did this, again nothing happened for several days, and then it was rejected again for no reason. When it was rejected again on the third attempt, I contacted support. They suddenly told me to upload a selfie. Although I had already done this at the very beginning, I uploaded another one. Again, nothing happened for several days, then it was rejected for no reason and it said again that I should upload a photo of my ID and a utility bill. I wrote to support again, and they said the selfie was too blurry, even though it is a sharp selfie. So I uploaded another selfie and it was rejected again.

I have the feeling that the casino is doing this on purpose. They also take days to respond and never give a reason unless you ask.

Unfortunately, I'm not getting anywhere here and would appreciate your assistance.

Thank you very much in advance!

Unseriöses Casino Xon Bet Casino

Grund Verifizierungsprobleme

Betrag €76

Diskussion

AskGamblers

• Support Team

vor 3 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

SebaFred26

vor 3 Monaten

Dear AskGamblers team,

I would like to inform you that the verification process has been completed and I have received the withdrawal.

Thank you very much for your help!

Best regards,
SebaFred26

AskGamblers

• Support Team

vor 3 Monaten

Dear @SebaFred26,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Xon Bet Casino

• Representative

vor 3 Monaten

Dear SebaFred26,

We are pleased to inform you that the verification has been successfully completed and the withdrawal request is now in “success” status.

We will be happy to help if you have any questions.

Xon Bet Casino Beschwerde-Statistik

Gelöst 7 / 8

Durchschn. Betrag $1,326

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 2 Tage

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