Beschwerde #18 Wyns Casino

Casino Complaint

Von Dmytro S.

vor 1 Monat

My account has been closed by the casino administration without any clear explanation.

Before the closure, my withdrawals were repeatedly delayed, and one withdrawal was canceled after a long waiting period.

I still have a remaining balance of approximately 16000 PLN which has not been paid out.

Customer support provides only generic responses and does not give any clear information regarding my funds.

I request the immediate payout of my remaining balance and a clear explanation for the account closure.

Amount: 1600

Unseriöses Casino Wyns Casino

Grund Kontolöschung

Betrag zł16000

Diskussion

AskGamblers

• Support Team

vor 2 Wochen

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Wyns Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Dmytro00

• Polen • 1 Bewertungen

vor 2 Wochen

Dear AskGamblers Team,

Thank you for the update.

I would like to clarify once again that I have not received any refunded or reversed deposits from my bank.

The attached bank document confirms that the case is still under review.

I kindly ask the casino to provide concrete evidence regarding the alleged multiple chargebacks.

Best regards

Wyns Casino

• Representative

vor 2 Wochen

Dear Player,

We would like to inform you that the relevant department is currently reviewing your case regarding your inquiry.

Rest assured that we will notify you promptly once there is an update.

Best regards,

Wyns Casino Team

Dmytro00

• Polen • 1 Bewertungen

vor 3 Wochen

Dear AskGamblers Team,

I would like to clarify that I have not received any chargeback refunds for my deposits.

My bank is only reviewing the situation, and no deposit reversals or returned funds have been issued to me.

I kindly ask the casino to provide concrete evidence of the alleged multiple chargebacks.

Best regards

Wyns Casino Beschwerde-Statistik

Gelöst 16 / 18

Durchschn. Betrag $1,531

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

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