Deliberately making the verification process impossible on a £10 refund

I requested a withdrawal for £102.22 on, I think 9th April 2020. Wishmaker have blocked my account so I can't be 100% certain of the date.

I have sent all requested KYC docs, which have been confirmed as being fine over their chat facility.

They have now requested proof of purchase, which I feel is inappropriate considering they actually have a copy of my bank card.

Against my better judgement, I have sent back a copy of the bank statement in question with all other transactions obscured.

Today, I have again received the same canned request for KYC docs.

I would like Wishmaker to expedite my query so I can withdraw funds.

Kind Regards

I won 12.000 and wanted to withdraw the money. First of all the verification took 3 days. What is quite long although within the t&c. But now they keep delaying to approve my withdraw. They say all withdrawels are processed within 48 hours. But mine are already past that. The live chat can’t give me an answer because they can’t seem to reach the payment team. No one can give me an answer

I am writing to complain about the service I am receiving at this casino. I have asked for a withdrawal of my winnings one for £300 and the next for £1000.

I got my £300 quickly and now have verification issues. I'm getting bombarded with duplicate emails in regard to my verification documents that they need. I sent these through email and chat countless times. I keep getting lied to by different people telling me different reasons as to why my payment is delayed. I am no further from any resolution to my problem I feel that they are purposely stalling me and making me jump through hoops for my money that I have won.

Totally unacceptable that this is happening. I have noway of contacting them other than the chat function and I keep getting fobbed off with different reasons as to why this is delayed.

Please resolve my issue

Hi,

I have requested two withdrawals.

1. 28/02/19 - 2000 USD
2. 03/01/19 - 400 USD

Till now the status shows as pending, despite all the verification was done previously.

I have submitted complaint through the online chat two days ago, however no update was received on the same till now.

I would appreciate if the management could have a look in to this issue, as per the stated information its mentioned that withdrawals are instant.

Thank you.