Beschwerde #3 Winbay Casino

Winbay Withdrawal delayed for over 103 hours with no explanation

Von Sarkany Z.

vor 2 Wochen

I am filing this complaint against Winbay Casino due to an unjustified delay in my withdrawal process.
On 2026.05.11. At 09:04:34 AM , I requested a withdrawal of 200,000HUF. Although my account is fully verified (KYC completed), the withdrawal has been stuck in "pending" status for more than 103 hours.
I have contacted their live support team multiple times to inquire about the status of my funds. Each time, I received the same generic, scripted answers stating that the request is "under review by the financial department." Despite these claims, there has been zero progress and no direct communication from the finance team.
At this point, I feel like I am being intentionally stalled. This lack of transparency and the failure to process a verified player's payout within a reasonable timeframe is highly unprofessional.
I am requesting AskGamblers' assistance to help me resolve this issue and receive my winnings.

Unseriöses Casino Winbay Casino

Grund Verzögerte Auszahlung

Betrag Ft200000

Diskussion

AskGamblers

• Support Team

vor 2 Wochen

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

KaeKeen

• Ungarn

vor 2 Wochen

I've got the withrawal! Thank you!

AskGamblers

• Support Team

vor 2 Wochen

Dear @KaeKeen,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Winbay Casino

• Representative

vor 2 Wochen

Dear KaeKeen,

Thank you for reaching out and sharing your concerns.

We would like to inform you that the withdrawal request you mentioned (200,000 HUF) was already successfully processed and completed from our end on May 16. Please allow a short time for the funds to reflect in your personal account, depending on your payment provider.

Currently, the only pending withdrawal requests on your account are the new ones submitted on May 17 and May 18. Please be assured that our financial department is actively working on processing these recent requests as quickly as possible.

Thank you for your patience and cooperation.

Best regards,

Winbay Casino Team

Winbay Casino Beschwerde-Statistik

Gelöst 1 / 1

Durchschn. Betrag $646

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

Winbay Casino Beschwerden

Alle eingegangenen Beschwerden ansehen

Delayed 200000 and 190000 forints withdrawal

First withdrawal: 190,000 HUF
Second withdrawal: 200,000 HUF
Total amount: 390,000 HUF
My casino account is fully verified (KYC process completed), and I have not breached any terms and conditions. The requested amounts were won using cash balance / clean deposit
Despite the processing time stated in the casino's terms, my withdrawals have been stuck in "Pending" status for over 7 days. I have contacted the casino's customer support multiple times, but I have only received generic, automated responses asking me to wait, without any real explanation for the delay.
Since the casino has failed to process my funds within a reasonable timeframe, I am turning to AskGamblers for assistance in resolving this matter. I request the casino to approve and release my payments immediately.
Thank you for your help.

64h übrig

Ft390,000