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Wildblaster Casino - Deposit limit tool not functioning


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Von Sylvia M.
vor 7 Jahren
So far, I've been very happy with the Wildblaster casino - I even wrote a positive review on AskGamblers before the problems. Now there is a problem and I need help.

I have on 1.4. a daily deposit limit of 100, - EUR set (confirmation in the appendix). Could but on 5.4. Deposit 400, -, on 6.4. 400, - and on 8.4. 200, -. This means that the limit did not work and I could deposit 1.000, - EUR instead of a total of 300, - on the three days. I have also notified Wildblaster by mail several times (first mail on April 5) that the problem exists. As an answer I got: "Seems you have a false vision of how limits works." (see mail).
I asked Wildblaster for the repayment of the amounts over the limit (700, - EUR). Unfortunately, I did not succeed. Since there was a technical problem, my application is rejected.
Summary: Limit of 100, - EUR per day has 5.4., 6.4. and 8.4. not working (see journal). Deposit 1.000,- EUR.
Since "deposit limit ignored" is a very sensitive point (Responsible gaming), that puts the trust in the casino in question, I ask for your support.
Limit.JPG Einzahlungen.JPG
Unseriöses Casino Wildblaster Spielothek
Betrag €700

Diskussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name loyalty-level-2
The payment of 700, - EUR has been made. Thanks wildblaster Casino! Very customer friendly!
Thanks to the Askgamblers team for their support. The case can be closed.
User name
100 EUR will be paid soon :-)
User name loyalty-level-2
Hello Wildblaster, in the journal of my Wildblaster account I see a payout of 6.5. Thank you!
Why were only 600, - paid? Limit of 100, - EUR per day has 5.4., 6.4. and 8.4. not working (see journal). Deposit 1.000,- EUR.
The difference is 700, - EUR. Please pay the remaining 100, - EUR.

Wildblaster Spielothek Beschwerde-Statistik

Gelöst 4 / 4
Durchschn. Betrag $5,265
Durchschn. Dauer 14 Tage
Durchschn. Antwortzeit 2 Tage

Wildblaster Spielothek Beschwerden

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Wildblaster Casino - Account closed and funds confiscated
I made several requests to withdraw. My first withdrawal request was USD 188.25 and the casino required the usual verification of ID, address and photo or screenshots of method of deposits. I did upload all and approved but payout of my withdrawal was not released stating they need me to upload my photo holding the credit card I used for deposit and my selfie holding a note saying their casino name and a date (As per Casino’s email dated 19 Nov 2019). I did that too and initiated my next attempt of withdrawal (22 Nov 2019) of USD427.50 (not sure exact figure as I was too late to take screenshot of transaction history when they disabled my account). Again they did not issue the cashout but requested me to upload another selfie of me holding my ID document. I did that and uploaded it to my profile account (23 Nov 2019) followed by repeating the withdrawal of same amount. A couple of hours later they send an email saying “Per administration's decision your account was closed and all the funds confiscated.”
I wrote back to ask to clarify as I have done nothing wrong neither have I any intention of any fraud whatsoever. They replied that it is administration’s decision and it is final.
I noticed the bad business behavior of Wildblaster Casino in its hassle of verification procedure, the mediocre support team, false advertising multiple payment methods and not acknowledging with email any withdrawal made.
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Wildblaster Casino - Impossible to request a withdrawal
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Ok, so first time I made a withdrawal of $1,300. That was declined due to my account being suspicious for no reason and I had completed the verification process. My money was returned to my account. In there T&C it states that the casino may HOLD funds if they feel the account is suspicious. When I told them that it states HOLD and not return funds they said that that was my interpretation.
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Now, thirdly which is my complaint.
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