Wild Tornado Casino - Amount not credited

Dear SARGENT92867 and AskGamblers team,

To start with, the player really contacted us via chat with the obstacle that he faced while making a deposit. However, we would to shed the light on this situation.

Firstly, the player chose a USDT (cryptocurrency) as a main for playing and making a deposit, not USD as was mentioned. The problem is that the player decided to make a deposit from BTC wallet to the USDT address of our casino. The vital fact that should be noted is that one crypto currency cannot be converted to another one.
Our system provided player with a link (in Deposit tab) for digital wallet for the USDT currency. Due to the fact that player sent the funds in BTC currency, they went to the BTC wallet with the same address (which does not belong to our casino).

We did our best to help the player and contacted CoinsPaid requesting to cancel the transaction as funds were sent to the wrong address by mistake. Unfortunately, we received a response that due to the Crosschain recovery policy, the funds that ware sent from one currency to another and was lost can’t be refunded. Crosschain recovery policy can be found by following this link: https:­//d­ocs.co­ins­pai­d.c­om/­doc­s/c­ros­sch­ain­-re­cov­ery­-policy

We regret that player has lost the funds as sent them to the wallet that belongs not to us. However, we sincerely believe that this is not a reason for such a bad review. We did our best to investigate the problem and informed the player via email with the reason why the funds were not credited to the player's balance at our casino.

We provided AskGamblers team with all the details and proofs to the AskGamblers team. If you need more information on this matter, we would be happy to provide them.

Kindest regards,
Wild Tornado Casino team

Let me start by saying, this is the first time I heard of Wild Tornado Casino trying to track down the bitcoin deposit so they could put it back into my account. Would've been nice to hear this first hand! Instead, after twelve hours of leading me on, they were rather quick to tell me this whole situation was my fault because I deposited the bitcoin into someone else's address! 2nd, the first time I visited the deposit page, the address provided was set up for bitcoin. Just like as ll other bitcoin addresses I've come across, I thought this was for bitcoin and bitcoin only! Up until now, I had not heard of a interchangeable crypto address. Frankly this doesn't make any sense, because such address does not exist. As to the T in USDT, this step in the deposit process was on a separate page from their provided bitcoin address. When I tapped on USDT, i thought it was for picking out the currency belonging to your country of origin! I did not know T stood for Tetherium. This is the first time I've heard of such crypto. If you read some of the other posted reviews, you will see that Wild Tornado website can be lagish from time to time. Their website froze up on me each time I visited it! In my vast experience with computers and websites, I have learned that these technical issues can lead to many different errors and problems! Within the last year, I have made over one hundred thousand in bitcoin deposits. During this time, I have ran into a few issues involving similar circumstances. In each instance, the casinos involved did not place any blame on me. Instead, they were all very quick to fix any problems, while treating me with respect, and as a valuable customer! To this I am most appreciative! I, myself, am a small business owner in the service industry. I treat all my clientel with upmost respect and always go out of my way to make them also feel like the valuable client they truly are! My final thought on the above situation! This could have and should've, easily been resolved by the company in question! Lesson learned, you are not always going to be treated the way you would treat others..

Dear SARGENT92867,

We would like to draw your attention to the fact that you got acquainted with the information of terms and conditions of the casino before accepted them while registered.

According to the terms and conditions of our casino (Anti-fraud policy, 10.9): "The casino is not a financial institution and thus should not be treated as such. Your account will not bear any interests and no conversion or exchange services (including fiat-crypto exchange) will be offered at any time. You can find it by following the ink: https:­//w­ww.w­il­dto­rna­do.c­as­ino­/te­rms­-an­d-c­ond­itions

Our site provides a lot of currencies to choose. You were able to use the USD, but chose USDT. As we mentioned, casino is not a financial institution. Each player takes responsibility for the action he/she makes with his/her account. We could not prevent the action you made.

As the funds were not credited to our casino, we could not credit them back to your account.
Moreover, we really contacted CoinsPaid asking to return the funds to your account if they are not lost. To our regret, the request was denied.
The screenshot of our conversation with CoinsPaid was sent to AskGamblers team.

Taking into consideration the fact that you have the BTC wallet, you should use the BTC currency for playing.

You mentioned that website is lagish. If you had the issue with the work of the site,
you could contact our live chat that works 24/7. We are sure, that support would do our best and would help you find out the reason of the issue. In addition, we would like to remind that according to the term 8.2 of Terms and conditions of our casino "The Casino is not liable of any hardware or software defects, unstable or lost Internet connection, or any other technical errors that may limit access to the Website or prevent any players from uninterrupted play."
Lagish could be as a result of bad internet connection, block from internet provider and other reasons.

In conclusion, we would like to tell that we really understand that it is an unpleasant moment and sorry that you have got such a bad experience.

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Wild Tornado Casino management in regards of this complaint to confirm and justify the casino actions. Unfortunately player's lost deposit can not be retrieved due to the fact that player chose one currency upon registration USDT /USD Tetherium/ and deposited with another one /BTC / which went to the wrong bitcoin wallet address. Casino did try to assist the player by contacting  the relevant payment provider in order to request the cancellation of the deposit. The request got rejected due to the Crosschain recovery policy as explained in the casino post.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.