Beschwerde #15
Viggoslots Casino
Ambiguous terms and conditions, troubles with withdrawal
vor 6 Jahren
Ok, so I have a complaint regarding the terms and conditions of this casino and there conduct after declining payment to me.
I won some money $400 NZ Dollars (€232 approx), in their Monday freespins promotion. I was declined payment due to term 2.2.1 see below;
2.2 Monday Freespins
2.2.1 All winnings from Monday free spins are wager free. This means that all profits from free spins can be taken out as real money, but they'll need wagered. The maximum win you can withdrawals with Monday free spins is €250 or equal in other currency.
Their interpretation of the last line to paraphrase "or equal in other currency" is to determine that I was only entitled to $250 NZ Dollars. The clear definition of the word "equal" is being the same in quantity, size, degree, or value. Given the value of €250 is clearly not greater than $400 NZD, I followed their advice to seek assistance from online support. Online support advised me to email them of which I did, noting my grievance and citing an example that if 2.2.1 is to be taken in the context they applied to my situation than those customers of the casino that use another currency such as SEK or Rubles should be very concerned.
I received no reply whatsoever to my email, further due to other complications with this casino and my growing concern of there lack of transparency I withdrew the new amount under duress via bank transfer as apparently my preferred method via credit card was unable to be completed due to my card not accepting the transaction (which I subsequently checked with my bank, and was advised there was no issue).
The redress I would like from Viggoslots is to consider my complaint, become more transparent in their terms and conditions and pay me the equal of $400 NZD, which is €230 and is definitely not of equal value to €250. Finally, they should check the wording of their terms and conditions there are many ambiguous wordings. They should also reply properly and promptly in all matters regards payment issues in order that their reputation of being a fair and reputable online casino is maintained or suffer the consequences of people like myself from making sure that breaches of the latter moral and business obligations are spread via all social media platforms available to us.
I won some money $400 NZ Dollars (€232 approx), in their Monday freespins promotion. I was declined payment due to term 2.2.1 see below;
2.2 Monday Freespins
2.2.1 All winnings from Monday free spins are wager free. This means that all profits from free spins can be taken out as real money, but they'll need wagered. The maximum win you can withdrawals with Monday free spins is €250 or equal in other currency.
Their interpretation of the last line to paraphrase "or equal in other currency" is to determine that I was only entitled to $250 NZ Dollars. The clear definition of the word "equal" is being the same in quantity, size, degree, or value. Given the value of €250 is clearly not greater than $400 NZD, I followed their advice to seek assistance from online support. Online support advised me to email them of which I did, noting my grievance and citing an example that if 2.2.1 is to be taken in the context they applied to my situation than those customers of the casino that use another currency such as SEK or Rubles should be very concerned.
I received no reply whatsoever to my email, further due to other complications with this casino and my growing concern of there lack of transparency I withdrew the new amount under duress via bank transfer as apparently my preferred method via credit card was unable to be completed due to my card not accepting the transaction (which I subsequently checked with my bank, and was advised there was no issue).
The redress I would like from Viggoslots is to consider my complaint, become more transparent in their terms and conditions and pay me the equal of $400 NZD, which is €230 and is definitely not of equal value to €250. Finally, they should check the wording of their terms and conditions there are many ambiguous wordings. They should also reply properly and promptly in all matters regards payment issues in order that their reputation of being a fair and reputable online casino is maintained or suffer the consequences of people like myself from making sure that breaches of the latter moral and business obligations are spread via all social media platforms available to us.
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