Beschwerde #46 Talismania Casino

Withdrawals keep getting delayed

Von lac29

vor 1 Jahr

Good evening.

I’m filing this complaint because of ongoing delays with my withdrawals. I've had some big wins in a few live casino sessions and won a lot of money. I started requesting withdrawals on November 29th, but as of today, 42 days later, I’ve only received around €1,500. It would take forever to withdraw all my money if the casino kept delaying my withdrawals.

My account is fully verified, and according to Talismania's terms and conditions, withdrawals should be processed within 3 business days. However, I have yet to receive my last three withdrawal requests from December 20th, 21st, and 22nd.

Given the casino’s monthly withdrawal limit of €7,000, I would like to ensure that I can receive this amount each month without further delays. I’ve contacted support multiple times, but the responses I’ve received are always the same, simply stating that there have been delays and that my withdrawals will be processed soon.

Thank you for your help. I look forward to hearing from you.

Best regards

Unseriöses Casino Talismania Casino

Grund Verzögerte Auszahlung

Betrag €36472

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

lac29

vor 1 Jahr

the issue is resolved, thanks!

Talismania Casino

• Representative

vor 1 Jahr

Dear Lac29,

We are pleased to inform you that the indicated withdrawal requests have been already completed.

We would kindly request that you remain patient as we endeavour to complete your payment without further delay.

Thank you in advance.

Kind Regards,
Talismania Casino Team

AskGamblers

• Support Team

vor 1 Jahr

Dear @lac29,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Talismania Casino Beschwerde-Statistik

Gelöst 28 / 29

Durchschn. Betrag $2,502

Durchschn. Dauer 9 Tage

Durchschn. Antwortzeit 2 Tage

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