Beschwerde #35 Talismania Casino

I can not withdraw my money from Talismania

Von Kasiazrumi

vor 1 Jahr

I can not withdraw my money from Talismania. Every withdraw is reviewed for 3 full business days ( what is ok, it's in policies).

I already got two cancellations ( first because I wanted to withdraw to my bitcoin wallet but I didn't deposit from that - it's ok), second cancellation has no reason.

I deposited from bitcoin wallet as is stated in policies and after that requested withdraw, still got cancellation. I also asked via chat multiple times is everything ok with my account, do I need any extra verification etc- got answer that it is only matter of time to get money. Honestly I do not know how to proceed as Talismania didn't ask for any action from my side and still cancelling my withdraws.

Please help.

Unseriöses Casino Talismania Casino

Grund Rückerstattung wurde abgelehnt

Betrag €6200

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Kasiazrumi

vor 1 Jahr

Hi! Thank you so much for your support. I already got more than half of my money withdrawed so I assume that there will be no further problems. I'm still waiting for rest but it's timeframe regarding policies so its ok.

AskGamblers

• Support Team

vor 1 Jahr

Dear @Kasiazrumi,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Kasiazrumi

vor 1 Jahr

Hi, thank you for your ongoing help it's really appreciated. For now I got withdraws for 8000 PLN and still processing rest of my win ( 15000). I do everything according to casinos policies and need to wait full 3 business days between withdraws for 2000 each. I will let you know ASAP as I will get all win. Thank you!

Talismania Casino Beschwerde-Statistik

Gelöst 28 / 29

Durchschn. Betrag $2,502

Durchschn. Dauer 9 Tage

Durchschn. Antwortzeit 2 Tage

Talismania Casino Beschwerden

Alle eingegangenen Beschwerden ansehen

Auszahlung ausstehend seit 14 Tagen

Hallo zusammen, ich habe am 04.09.2024 (Beweise vorhanden), eine Auszahlung von 350€ getätigt. Auf meine Mails wird nicht reagiert und aus dem Live-Chat wurde ich am 16.09.24 nach Schilderung meines Problems rausgeworfen und kann den Chat auch seit dem nicht mehr öffnen.
Kann mir hier geholfen werden?

Ich erwarte mir von diesem Casino schnellst mögliche Auszahlung meines Gewinnes.

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Talismania Casino bearbeitet einfach nicht meine Auszahlungen

Hallo, ich habe am 20.08.24 1400 Euro bei Talismania gewonnen und auch direkt am 20.08.24 die Auszahlungen von 500 beantragt ( mehr geht dort nicht pro Tag, was ok ist) leider wurde bis heute die Auszahlung nicht bearbeitet, immer die gleichen Standartsachen wie delay in the playment, please wait...

Was kann ich nun tun? Das sind schon 10 Tage und solange habe ich noch nie in meinem Leben auf eine Auszahlung warten müssen.. Scam Casino ?

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Ich habe am 21.08 ein Jackpot von 41 000 Euro gewonnen,doch plötzlich kam ein Problem für dass spiel Break da Bank malooh 4tunes Reels und deswegen ein Jackpot nicht gutgeschrieben worden ist. Der live Chat sagt mir jedesmal dass es in Bearbeitung ist und eine email erhalte und habe bis heute immernoch nichts bekommen. Auf meine email antworten die auch nicht da ich 4 Mails geschickt hab. Finger weg von dieses Casino. Eine Klage werde ich ansonsten auch einreichen.

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zahlt Gewinne nicht aus

Hallo,

Ich habe 3 Auszahlungen von je 500,00 € also insgesamt 1500 € die noch offen sind. Die erste Auszahlung habe ich beantragt am 22.08. Laut den AGB‘s vom Talismania Casino werden Auszahlungen innerhalb 3 Tage bearbeitet. Leider sind meine Auszahlungen alle noch offen und unbearbeitet. Auf Nachfrage beim Support kommt immer wieder die selbe Nachricht zurück, dass die Finanzabteilung von Talismania sehr belastet ist und dass ich noch warten soll. Ich habe schon vorab alle meine Dokumente zugesendet falls eine Verifizierung erforderlich sein sollte. Leider bekomme ich keine richtige Info vom Support ob eine Verifizierung benötigt wird und wann meine Auszahlungen bearbeitet werden. Ich habe keine Lust ewig auf die Auszahlungs meine Gewinns zu warten. Das Casino erhofft sich vielleicht, dass man das Geld wieder verspielt aber das werde ich niemals tuhen. Ich erwarte die sofortige Auszahlung meiner Abhebungen.

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Auszahlung ausstehend seit einer Woche

Leider warte ich schon seit 06.08.2024 auf die Auszahlung meines Gewinnes von 400 Euro. Das ist sehr schade, da ich mich wegen der bei mir gewählten Auszahlungsmethode (2-3 Tage Auszahlungsdauer) von diesem Online Casino sehr angesprochen gefühlt habe. Auf Rückfragen beim Support wurde sich für die Verspätung entschuldigt, aber wann ich das Geld erhalten würde konnte mir nicht gesagt werden. Zusätzlich möchte ich noch erwähnen, dass die Seite anzeigt dass eine Verifizierung meinerseits nicht notwendig ist.

Ich erwarte mir von diesem Casino schnellst mögliche Auszahlung meines Gewinnes.

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No withdrawal and no response

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Ongoing Withdrawal Issues with Talismania

I am filing this complaint against Talismania Casino due to ongoing and unresolved issues with my withdrawal requests.

It has now been over a month since I first attempted to withdraw funds from my account. Despite meeting all the necessary requirements and having my account verified, every single withdrawal request has been canceled without any explanation.

I have contacted their live chat support multiple times, only to receive vague and repetitive responses stating that my withdrawal is “safe and being processed” or that there is a “slight delay.” However, this delay has now stretched into several weeks, and my withdrawal continues to be canceled with no specific reason provided.

Furthermore, their support has failed to offer any useful information or timeline. I’ve also emailed them with no meaningful resolution.

This experience has been incredibly frustrating, unprofessional, and unacceptable. I am now seeking intervention from AskGamblers to help escalate this matter and ensure that my rightful withdrawal is processed immediately.

I am happy to provide screenshots, correspondence, and account details as needed to support my case.

Thank you for your attention to this matter.

Sincerely,

< first name removed >

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I made a deposit via Jeton, and they asked me for a bank statement, which I have sent them so many times.

They ask me for proof of one transaction from 17.02.2025, which was a withdrawal from another casino - Betalice. You can't receive a detailed transaction confirmation from Jeton, because on their statements, there is only the amount of the transaction and a date.

I tried to explain to Talismania that it isn't a top-up from my bank account, because I had quite a few withdrawals from different casinos. My last top-up from bank account to Jeton wallet was on 16.01.2025, which I also confirmed and sent them screenshots and bank statements.

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