Beschwerde #11 Talismania Casino

Casino not accepting my documents

Von Otto980

vor 2 Jahren

I did send many different documents multiple times, which on that site said that they are ok. They asked for "proof of address" For example internet bill is fine, and there is my name and address too. I did send that plus my newest phone internet bill (PDF) as well. Also the customer service guys said that those are fine. But somehow they wont accept those. Then i did send picture of my bank page where is my full name, address. And no still nothing, it doesnt say why they are being canceled anywhere, and only emails i got from them are that my withdraw is canceled.

I try to ask customer service and they dont know anything. Then suddenly new document is needed this time its called "addional information" It did not say what it was at first then i did ask in chat they said it's 3 months of bank transactions. Then i did take 3 months of transactions made in my bank account and did send the pdf file to them. Then many days later they did cancel it, and now they need transactions made in April pdf file. But i already did whole 3 months worth of transactions already!? Then they did cancel it again after many many days, now saying in chat that it does need to have my address and name on it..

But the problem is that in my bank there isnt any name or address in transactions pdf file. They probably know that by looking at the previous bank file which i did send, to make me play the money back. I have tried emailing them but same answers as in chat so its like talking to a bot just copy pasting things. It has been soon one month since i did win and did try to withdraw my money.

All 3 other documents were accepted but those two are not. Every other casino which asked for my documents, did accepted these same documents but this one doesn't so my guess is that they want me to play the almost 1000€ back. I don't know what to do anymore. Im running out of things to send to them, why don't they just believe its me? In bank statement file which i did send there is deposit made to that casino aswell..

Unseriöses Casino Talismania Casino

Grund Verifizierungsprobleme

Betrag €970

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Otto980

vor 1 Jahr

Everything is okay now, thanks for the fast cooperation! I got my money.

Talismania Casino

• Representative

vor 1 Jahr

Dear Customer,

Please be informed that we sent you an email with bank information request.
Looking forward to your reply.

Best regards,
Talismania.com

Talismania Casino

• Representative

vor 1 Jahr

Dear Customer,

Thank you for your message.
Your account was forwarded for a manual payout due to the fact that you can’t request the withdrawal on your own.
Please be on the lookout for our emails with updates.

Best regards,
Talismania.com

Talismania Casino Beschwerde-Statistik

Gelöst 28 / 29

Durchschn. Betrag $2,502

Durchschn. Dauer 9 Tage

Durchschn. Antwortzeit 2 Tage

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