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Syndicate Casino - Waiting too long for my withdrawal

GELÖST
Beschwerde-Info
Unseriöses Casino Syndicate Spielothek
Grund Verzögerte Auszahlung
Betrag $ 150
Michellehawkins Queensland
Veröffentlicht am 7. November 2020

I made a withdrawal of $150 on the 22/10 the withdrawal was reversed back to my syndicate account on the 30/10 and I was told there was a tec issue and I would have to withdraw it again so I did on the same day it has now been a week again and still hasn’t been paid I get told to wait but not what the problem is Just that it could be a problem with the payment provider or the bank but they don’t know I just want to know that my withdrawal will be paid and when

AskGamblers
Veröffentlicht am 8. Februar 2021

Dear all,

This complaint has been reopened as per Syndicate Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Veröffentlicht am 8. Februar 2021

Dear AskGamblers team,

With this response to the user’s appeal, we want to inform you that on 16th October 2020 the cashout request was reprocessed and the money was sent to the user's account. From 16th October the transaction has status “successful” and the user has received his requested cashout.

As for the delay and technical issue we want to apologize to Michelle. In that period of time, we faced a global issue from the payment provider side. There were users whose cashouts have been delayed or failed for unknown reasons. Syndicate casino team has provided those users help and support on all stages of the issue.

We managed to fix the above-mentioned issue. Our users can surely count on our professional support if something similar happens again.

Best regards,

Syndicate casino team

AskGamblers
Veröffentlicht am 8. Februar 2021

Dear @Michellehawkins,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Syndicate Spielothek Beschwerden

  • 18 von 19 gelöst
  • 1 Tag Durchschn. Antwortzeit
  • 1 Woche Durchschn. Lebensdauer
  • 935 USD Durchschn. Betrag

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