Syndicate Casino - My bank statement was rejected without giving reasons

Dear Syndicate Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Dear ASKGAMBLERS,

The user has previously attempted to upload documents for address verification; however, they did not meet our requirements. Consequently, we have requested an alternative document from the user to fulfill this requirement.

We are committed to ensuring compliance and security standards are upheld and are actively working with the user to resolve this matter promptly.

Thank you for your understanding and cooperation.

Dear Syndicate Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear ASKGAMBLERS,

Regarding the recent withdrawal attempt on 28.03, it was canceled due to pending KYC verification requirements. The user's claim of an error on 11.03 was addressed, but unfortunately, they did not provide the requested screenshot.

The user's last attempt to upload verification documents was on 2024-03-08. We will remind them to complete the process promptly.

Thank you for your understanding.

Dear @hanslessek,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.