Beschwerde #118 Syndicate Casino

My bank statement was rejected without giving reasons

Von hanslessek

vor 2 Jahren

I've been trying to verify my account since the end of February without success. According to the casino's rules, bank statements from the last 90 days are permitted to verify the address. I sent such a document. It was rejected without giving reasons. The same document was accepted by all casinos I played at, including dama nv group casinos. I then sent 3 emails asking me to explain the reasons for the rejection, but received no response. I'm now looking forward to the casino's response to this complaint.

Unseriöses Casino Syndicate Casino

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Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear @hanslessek,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Syndicate Casino

• Representative

vor 2 Jahren

Dear ASKGAMBLERS,

Regarding the recent withdrawal attempt on 28.03, it was canceled due to pending KYC verification requirements. The user's claim of an error on 11.03 was addressed, but unfortunately, they did not provide the requested screenshot.

The user's last attempt to upload verification documents was on 2024-03-08. We will remind them to complete the process promptly.

Thank you for your understanding.

AskGamblers

• Support Team

vor 2 Jahren

Dear Syndicate Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Syndicate Casino

• Representative

vor 2 Jahren

Dear ASKGAMBLERS,

The user has previously attempted to upload documents for address verification; however, they did not meet our requirements. Consequently, we have requested an alternative document from the user to fulfill this requirement.

We are committed to ensuring compliance and security standards are upheld and are actively working with the user to resolve this matter promptly.

Thank you for your understanding and cooperation.

Syndicate Casino Beschwerde-Statistik

Gelöst 24 / 25

Durchschn. Betrag $805

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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