Beschwerde #30 Syndicate Casino

Bonus offered then not credited

Von Emily F.

vor 6 Jahren

I am yet to receive or hear of how many free spins I will be offered also.. I sprang thousands every month at this casino and I’m rather disappointed with the outcome and the response of not being able to speak with any other employee of syndicate, I think I may have to take my monthly business elsewhere as this is ridiculous. I was offered the bonus on the 16th like the picture shows so to say it is no longer valid is ridiculous to say the least.

Unseriöses Casino Syndicate Casino

Grund Bonus wurde nicht gutgeschrieben

Diskussion

AskGamblers

• Support Team

vor 6 Jahren

Dear @efirby20,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Syndicate Casino

• Representative

vor 6 Jahren

Hello!

On the 8th of January, we have credited your account with a free loyalty bonus - 90 AUD. We notified you the same day, but unfortunately, you were unable to try this bonus.

According to Bonus Terms "All Free money bonuses (Free Chips), unless otherwise stated, expire after 3 days." However, we appreciate you as our loyal customer and credit you back with the same bonus. Please use it within the specified timeframe above.

Thank you for being a part of the Syndicate family and have a great gambling experience!

Syndicate Casino Beschwerde-Statistik

Gelöst 24 / 25

Durchschn. Betrag $805

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

Syndicate Casino Beschwerden

Alle eingegangenen Beschwerden ansehen

Syndicate - Statt Auszahlung kommt eine Abbuchung

Ich habe mich am 24.01.2020 angemeldet und mehrmals Geld eingezahlt über die Kreditkarte. Das hat soweit geklappt. Es waren vier Tranche. Einmal 25,50,200 und 500 Euro. Nach langem Spielen hatte ich einen Stand von 1175,16 Euro. Diesen wollte ich mir auszahlen. Hat nicht geklappt. Ich habe mich dann verifiziert. Dann habe ich die Bestätigung für die Auszahlung erhalten. Sofort habe ich auch eine Sms von der Mastercard von der Bank erhalten. Im online banking habe ich nachgeschaut. Allerdings soll eine Abbuchung erfolgen. Somit erhalte ich kein Geld sondern ich werde mit dem Betrag, den ich auszahlen wollte belastet. Mehrere Chatanfragen versichern mir, dass ich mein Geld erhalte. Ich solle warten. Meine Bank hat mir allerdings gesagt, sobald der Beleg eingereicht ist wird der Betrag abgebucht. Somit kann ich meinn Geld nicht erhalten. Ich möchte, dass das Problem sodort gelöst wird und ich nicht ständig vertröstet werde. Es geht um 1175,16 Euro. Das ist viel Geld.

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My bank statement was rejected without giving reasons

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My withdrawal of 2100 Eur is pending since Friday

I requested a withdrawal on the 10/11/23 and have not received my withdrawal of 2100.

I have been on there on line chat and all I keep getting is it takes 24 hours. It's now 5 days and I still have not received my withdrawal.

I have mailed them so many times and keep been told the same thing and that there is a high load of withdrawal at present

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Hi;

I made a withdrawal with bitcoin on 12 January, and they said to me it takes 5 banking days.

And today 21 January there is no action. I contact customer support several times but no specific answer about it.

They just say wait. Yes, I've waited for 9 days.

My account is fully verified, and deposit with bitcoin and cashout with bitcoin too.

It's only 100 euros, why it takes too long?

I hope it s gonna be faster solution after they read this.

Thanks.

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I deposited with Skrill and withdrew using the same method. I was then asked for verification of my Skrill account which I uploaded - I then went to make the withdrawal again and Skrill had vanished from the options. Chat could not tell me why.

I have previously used card to deposit so I withdrew my money via card and they have declined it. I have been on chat and emailed them but they cannot give me a reason as to why and they are now ignoring me.

This is for a very small amount of money. I do not know why they allowed me to use Skrill to withdraw once and then deleted that option, I was under the impression they were meant to offer the same deposit and withdrawal method to avoid money laundering.

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Thank you.

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'

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